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About the Role

As a Ripple Treasury Customer Success Manager, you will be critical to customers' adoption and satisfaction with Ripple’s treasury solutions. You will ensure enterprise treasury and finance customers achieve their desired outcomes, streamlining cash management, FX operations, liquidity, and payment workflows. Your success will drive customer retention, solution expansion, and advocacy.

Responsibilities

Develop trusted advisor relationships with key customer stakeholders, including CFOs, Treasurers, and finance executives, to drive product adoption and ensure customers are leveraging Ripple Treasury solutions to achieve full business value.
Be accountable for enabling enterprise treasury customers to achieve their desired outcomes, guiding them through critical milestones in their journey — from onboarding through long-term strategic use.
Co-create Value Achievement & Success Plans with customers to understand their treasury operations, primary business outcomes, and tangible success metrics.
Develop, automate, and scale customer lifecycle engagements including kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs.
Address customer inquiries, manage obstacles, and proactively identify ways to drive additional value across the treasury and finance organization.
Establish regular touchpoints with treasury and finance teams to ensure customers are informed, remain engaged, and provide strategic feedback on product direction.
Act as an internal advocate for customers, partnering with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals.
Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from enterprise treasury environments and ensure requests are resolved in a timely manner.

Requirements

7+ years of customer success, account management, or enterprise software sales experience, ideally within treasury management, financial technology (fintech), banking, or enterprise SaaS.
Deep understanding of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows; direct experience in treasury or finance roles is a strong plus.
Ability to interact with enterprise customer teams at various levels — from treasury analysts and finance managers through CFOs and C-suite stakeholders — while navigating complex organizational dynamics and sensitive conversations.
Strong executive presentation and communication skills, verbal and written.
Proven project management skills with a track record of acting as a trusted advisor to drive measurable business value in enterprise financial environments.
Highly data-driven with a disciplined approach to tracking engagement, health metrics, and customer outcomes across your portfolio.
Intellectually curious with a passion for creative problem solving in complex financial contexts.
Experience with digital assets, blockchain-based payments, or emerging fintech infrastructure is a plus but not required.
Flexible approach, able to operate effectively with ambiguity and change in a fast-moving environment.
Flexibility for occasional travel to customer sites and industry events.

Skills

Customer Success
Account Management
Enterprise Software Sales
Treasury Management
Financial Technology (Fintech)
Banking
Enterprise SaaS
Cash Management
FX
Liquidity Management
Payment Workflows
Executive Presentation
Communication
Project Management
Data-Driven Approach
Digital Assets
Blockchain-based Payments
Fintech Infrastructure

Location

Toronto

Work Type

Hybrid

Experience Level

7+ years

Education Level

Bachelor’s degree in Finance, Business, or a related field; MBA or equivalent experience a plus.

Salary/Compensations

$168,000—$210,000 USD

Benefits

Professional development budget
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy
Industry-leading parental leave policies
Family planning benefits
Catered lunches
Fully-stocked kitchens with premium snacks/beverages
Plenty of fun events

About the Company

Ripple is building a world where value moves like information does today, improving the global financial system and creating greater economic fairness and opportunity.
The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
A learning environment where you can dive deep into the latest technologies and make an impact.
Thrive in an environment where every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Equal Opportunity

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.