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About the Role

A Penske Senior Rental Representative provides front-line customer contact, manages a vehicle fleet, matches vehicle demand with availability, and ensures customer satisfaction in a fast-paced environment.

Responsibilities

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Keep records of transactions, and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and procedures.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Perform other projects and tasks as assigned by supervisor.

Requirements

• Confident individual with customer service orientation.
• Strong interpersonal and telephone skills.

Skills

• Customer service
• Interpersonal skills
• Telephone skills
• Fleet management
• Customer account management

Location

• Albany, NY

Work Type

• Full-time

Experience Level

• Senior

About the Company

• Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
• Headquartered in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.