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About the Role

We are looking for an incredible Customer Service Experience Representative to join our Contact Centre team for a 6-month contract. We are passionate about enabling financial freedom for all Canadians by providing a service that is caring, informative, supportive, accurate, and timely. Our goal is to be the best service experience in the world, and we hire people who love to help others, are kind, curious, and comfortable operating in ambiguity.

Responsibilities

Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner.
Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal.
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook.
Drive continuous improvement by identifying, suggesting and actively participating in process improvement.
Understand and apply department operating policies and procedures.

Requirements

Must have recently worked in a customer-facing role for over a year.
Experience supporting business to business to consumer (B2C2C) is a plus.
Experience in a digital company is a plus.
Ability to adapt to changing hours and schedules.
Technically savvy, proficient with computers and technology.
Fluent communication skills in English are required.
Bilingual skills in French are an asset.

Skills

Customer service
Problem-solving
Communication
Adaptability
Technical proficiency

Location

Toronto
Vancouver
Montreal

Work Type

Contract
Full-time

Experience Level

Over one year of customer-facing experience

Education Level

Post-secondary education is not required, but a plus if in financial administration or services.
Completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC) is a plus, but not required.

Salary/Compensations

$53,000 - $63,000 CAD annually

Benefits

Competitive compensation package
Excellent health, dental and insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up options
Matching contributions to retirement program
Commitment to continuous staff improvement through learning & development
Education assistance program
Regular social events

About the Company

Aviso is a leading wealth management and investment services provider for the Canadian financial industry.
We have approximately $145 billion in total assets under administration and management, and over 1,000 employees.
We are building a comprehensive, technology-enabled, client-centric wealth services ecosystem.
Our clients include our partners, advisors, and investors.
We are a trusted partner for nearly all credit unions across Canada, as well as a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers.
Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors.
Our asset manager, NEI Investments, specializes in investing responsibly.
Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors.
Our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach.
Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms.
We have offices in Toronto, Vancouver, and Montreal.
Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins.
We are proud to power businesses that empower investors.
A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development.
If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Equal Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities.
If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.