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About the Role

The Service and Delivery Integrity Support Assistant is responsible for billing and clerical functions supporting Service, Delivery Integrity, and Implementation services. This role involves completing various clerical tasks, handling high volumes of filing, scanning documents, and responding to customer inquiries. The position requires flexibility to work overtime during peak seasons, including Saturdays, to manage increased workloads.

Responsibilities

Prepare and Price completed Service tickets
Check for repeat calls and part warranties
Check vendor invoices against materials used
Enter all Service and Implementation Billing data into Esys
Prepare invoices for review by Service Manager before mailing to customers
Enter payroll for Service Techs and clerical staff
Review and approve parking violations for payment
Upload invoices and receipts for credit card payments, close out statement and provide monthly accrual to accounting
Assist in maintaining Recommendation P&L
Upload all Heights Management invoices
Check customer oil delivery status for service contract renewals
Prepare Mail merge and process all service contract renewals
Provide coverage of department phone lines
Support Service and Delivery Integrity management as needed
Complete clerical tasks including high volume of filing of vendor and supply house invoices, service tickets, trip cards DAR renewal fees, approved certificates, efficiency tests, service contracts and a variety of other essential documents
Handle scanning documents for service contract renewals and recommendation letters
Work overtime during the week, as well as Saturdays to meet increased workload, depending on the season (summer/winter)

Requirements

1-2 years related experience in a service, dispatch or transportation logistics environment
Strong numbers aptitude (solving math problems, finding patterns, and working with data)
Ability to work well with others, organize workload, and complete tasks efficiently in a fast-paced environment
Strong written and oral communication skills
Excellent customer service and interpersonal skills
Excellent computer skills, including working knowledge of Microsoft Office applications including Excel and Word
Prolonged periods of computer data entry and use of mouse, minimum of 3-4 hours per day
Frequently reaching above head, stretching, and bending to complete filing in a cabinet that stands approximately 6 feet high
Prolonged periods of sitting/standing at a desk, file cabinets and copy machine for a minimum – 3 to 4 hours per day
Frequently lifting and carrying light objects (up to 10 pounds)
Constantly using hands and fingers for repetitive motion tasks including sort and handling documents
Moving within the office
Ability to communicate clearly over the phone, video conferencing and in person

Skills

Microsoft Office
Excel
Word
Customer Service
Interpersonal Skills
Written Communication
Oral Communication
Organization
Time Management
Problem Solving
Data Entry

Location

Bronx, NY

Work Type

Full-time

Experience Level

1-2 years

Salary/Compensations

$24.00 to $27.00 per hour

Benefits

Medical benefits
Retirement contributions
Three weeks (15 days) of paid vacation time per year
Tuition reimbursement
Paid volunteer time
401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
Defined Contribution Plan with an automatic contribution from Sprague
Choice of high deductible and PPO Health Plans

About the Company

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world.
Founded in 1870, Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast.
Sprague values innovation, safety, integrity and people.
Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, etc.).
Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.
Sprague employees are dedicated and driven.
We work best as a team, knowing that collaboration leads to innovation and the best customer experience.
Sprague has over 20 locations.

Equal Opportunity

Sprague is an EEO/AA employer.
We strongly encourage minorities, females, Vets and individuals with disabilities to apply.
As a federal contractor we adhere to OFCCP employment regulations.