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About the Role

Account management responsibilities include developing strong relationships with clients, understanding their business drivers, and partnering with our Sales team to actively seek new sales opportunities. Account Managers also ensure the success of the client relationship by managing client governance, contract negotiations and renewals, and escalation/issue resolution. In this role, you will liaise with cross-functional internal teams within Client & Partner Development to ensure the best possible customer experience.

Responsibilities

Serve as the lead point of contact for all client account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements that shape mutually beneficial change
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Coordinate with internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Work with the Sales team to develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics
Prepare account plans and “Client Happiness” reports
Assist with challenging client requests or issue escalations as needed

Requirements

Proven track record in Account Management or Customer Success
Prior experience working with hedge funds, private equity funds and/or institutional asset managers is preferred
Strong understanding of hedge fund, private equity fund, and institutional asset manager businesses is required
Comfortable independently problem solving and driving results in ambiguous situations
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills

Skills

Account Management
Customer Success
Client Relationship Management
Sales
Contract Negotiation
Issue Resolution
Cross-functional Collaboration
Problem Solving
Communication
Presentation
Negotiation
Listening

Work Type

Hybrid

About the Company

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions.
We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation.
Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities.
We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Equal Opportunity

Arcesium is an equal opportunity employer.