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About the Role

The Temporary Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients, developing and nurturing loyal client relationships through personal connections and CRM initiatives, and managing sales by understanding client desires to achieve the best sales performance.

Responsibilities

• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Actively promote a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room.
• Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony.
• Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
• Play an active role on the selling floor and take action to ensure a memorable client experience, putting the client at the center of every decision.
• Demonstrate expert styling and brand knowledge.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
• Think innovatively about how to improve and generate new ways of creating tangible value and magic for the client.
• Engage in sales in-person, via telephone, or email.
• Clearly understand company set KPIs and exhibit the ability to identify strategies to enhance performance standards.
• Take an aggregate approach to identify and recommend merchandise across all channels.

Requirements

• Caring, authentic trusted client advisor with a passion for style.
• Act and think first of the client and their experience, with in-depth knowledge of luxury client desires, needs, and expectations.
• Powerful communicator, handling clients with personal care and empathy.
• Master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of a second language preferred.
• Previous retail sales experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended periods.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Skills

• Customer service
• Sales
• CRM
• Teamwork
• Collaboration
• Styling
• Brand knowledge
• Cross selling
• Data capture
• Communication
• Interpersonal skills
• Storytelling
• Computer proficiency

Location

• San Francisco

Work Type

• Temporary
• Full-time
• Part-time

Experience Level

• Previous retail sales experience preferred
• Luxury retail experience a plus

About the Company

• Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry, founded in 1927.
• FERRAGAMO is re-envisioning its Italian house by providing a bold new cool perspective on elegance and luxury.
• The company is known for the uniqueness and exclusivity of its creations, blending style, creativity, and innovation with the quality and craftsmanship of 'Made in Italy' tradition.
• The Ferragamo Group operates in Italy and worldwide with over 4,200 employees and a network of 650 mono-brand stores, leading in the European, American, and Asian markets.
• In the United States, the Company operates over fifty retail stores and distributes products through high-end wholesale channels.
• Ferragamo is certified as a Great Place to Work.

Equal Opportunity

• Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.
• Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities.