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About the Role

The Invoice Management Analyst supports the Corporate Advance function through technical and operational assistance for ICE Invoice Management (IM) systems, invoice workflows, fee codes, business rules, reporting, and issue resolution. This role works under leadership guidance to help ensure invoice management processes, classification rules, and system controls are accurate and functioning effectively. This role operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses. The Analyst performs routine monitoring, assists with issue resolution, maintains documentation, and supports reporting and control activities.

Responsibilities

Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes.
Assist with maintenance of fee codes, classification logic, routing rules, and system data.
Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects.
Support identification and documentation of system issues, rule gaps, and classification discrepancies.
Assist with testing and validation of system updates, rule changes, and enhancements.
Maintain documentation for fee codes, business rules, testing results, and issue tracking.
Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues.
Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis.
Assist with root cause analysis and tracking of issue resolution and remediation efforts.
Coordinate with internal teams to track and follow up on system tickets and issues.
Identify opportunities for process improvement and increased efficiency.
Serve as a resource for basic questions related to invoice workflows and reporting.

Requirements

High school diploma required; Associate’s or Bachelor’s degree preferred.
3-5 years of mortgage servicing, operations, or related experience preferred.
Strong understanding of invoice processing, data entry, or financial operations.
Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately.
Strong attention to detail and ability to work with data accurately.
Ability to research issues and follow established processes for resolution.
Strong organizational and time management skills.
Effective communication skills and ability to work in a team environment.

Skills

ICE Invoice Management (IM)
MSP
Intermediate Excel skills (sorting, filtering, basic formulas)

Location

Boston, MA

Work Type

Full-time

Experience Level

3-5 years

Education Level

High school diploma
Associate's degree
Bachelor's degree

Benefits

Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan

About the Company

Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Waltham, MA; Manila and Davao, Philippines; Chennai and Pune, India; and Bogota, Colombia.
We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results.
FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
We are committed to creating a culture where our people can succeed and reach their full potential.
Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility.
Our Mission: To create conditions wherein people thrive