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About the Role
Carvana is seeking enthusiastic, energetic, and self-motivated Customer Advocates with at least 2 years of customer-facing experience to create an amazing and memorable pick-up experience for customers at our car vending machines. This role involves completing customer paperwork, addressing customer questions, and ensuring a positive experience.
Responsibilities
- Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine
- Complete customer paperwork and include thorough notes in our customer tracking system
- Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Requirements
- At least 2 years of customer-facing experience
- Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
- Must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
- California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine.
- Ability to work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity.
- Must be at least 21 years of age
- Must possess a valid driver's license.
Skills
- Customer service
- Communication
Location
- Onsite
Work Type
- Full-time
- Shift work
Experience Level
- 2+ years of customer-facing experience
Salary/Compensations
- Starting Pay: $22.00/hr
- Pay Range: $22-$24 hourly
- At 3 Months: $22.50/hr
- At 6 Months: $23.00/hr
- Potential to progress to $24/hr within the first year
Benefits
- Competitive, Performance-Based Compensation
- 401(k) with Carvana match
- Opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities
- Carvanafit Wellness Program
- Free mental health help with Supportlinc
- Generous paid time off (7.5 days)
- Extensive internal growth and professional development opportunities
About the Company
- Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.
- Carvana aims to reintroduce happiness into the car-buying process.
Equal Opportunity
- Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
- Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
- This role is not eligible for visa sponsorship.