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About the Role

The Field Support Specialist provides backfill coverage within their assigned region, filling in for staff on scheduled and unscheduled time off. This critical role ensures customer satisfaction, business continuity, and adherence to service level agreements by providing continuous coverage. The FSS Representative delivers operational functions in shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, and inventory management.

Responsibilities

Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
Provide binding services such a GBC, Velo, Coil, and Wire Internal.
Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
Performs duties of scanning and imaging documents and light copy/print reproduction services.
Maintains the Office Services Center area in a neat and orderly fashion.
Service and replenish the pantry, conference, kitchen, or meetings areas.
Provides general and preventative office maintenance & repair duties.
Oversees office equipment maintenance and safety tests.
Breakroom organization, cleaning, and stocking.
Meeting room and conference room set ups.
Monitors level of office supplies on the floors while replenishing.
Inventories office supplies and orders accordingly.
Provides reception or concierge (front of office) coverage as needed.
Welcome guests receive and catalog guest information, and orient new clients.
Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service.
Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
Answers and properly routes global calls.
Logs visitors into the registration system.
Provides light administrative support to staff as directed.

Requirements

High School Diploma (or equivalent) required.
6+ months prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and capable of completing projects.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
Travel distance will be predominately within the FSS’s assigned region.

Skills

Strong verbal and written communication skills.
Excellent customer service skills.
MS Office Suite experience with intermediate to expert competency.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD (Multi-Functional Device) equipment.
Ability to comprehend instructions.
Ability to work independently.
Ability to complete projects.
Ability to proactively seek out additional work during downtime.
Ability to build professional relationships.
Ability to maintain professionalism and composure.
Ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).

Location

Assigned region

Work Type

Full-time
Part-time
Temporary

Experience Level

6+ months prior work experience preferred

Education Level

High School Diploma (or equivalent)

Salary/Compensations

$20—$20 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (80 hours/calendar year for full time, 1 hour per 30 hours worked for part-time/temporary)
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.