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About the Role

The Conference Event Planning Site Lead enhances the workplace experience by establishing relationships with employee occupants and stakeholders, providing exceptional hospitality and concierge services. This role is responsible for onsite operations including marketing, campus engagement, communications, service coordination, and special event oversight. Knowledge of corporate office operations, on-premise amenity services, and event planning is necessary. The position manages a team of 5 associates.

Responsibilities

Form relationships with key personnel, stakeholders, BU leadership, and functional leads across Corporate Services.
Act as a Community liaison for business units to implement campus initiatives, projects, campaigns, and coordinate building-wide and BU-specific events.
Create site and service roadshows to familiarize new employees with the working and amenity environment.
Enhance the community environment by ensuring organization and cleanliness, working closely with Property Management and vendors.
Resolve issues within the work environment, maintaining a contact list for technology, facilities, and security.
Create a sense of community by developing and implementing promotion and engagement strategies for the campus.
Plan and coordinate community events and engagements to support RTO initiatives and WPE programming.
Contribute to marketing tools to ensure community awareness of promotions, new amenity features, and procedures.
Develop concierge services for employees, providing information about local features, dining, and shopping.
Conduct quality control walkthroughs to address immediate and potential future issues.
Create metrics, monitor, and measure the success of all program engagements and value.

Requirements

Prior hospitality or event support experience
Hospitality, event planning, and customer service experience
Strong verbal and written communication skills
Commercial management experience
Technical skills (handling data, standardized reporting, visualization)
Exceptional organizational and multi-tasking skills
Strong interpersonal and networking skills
Ability to perform essential functions with or without reasonable accommodation.

Skills

Hospitality
Event planning
Customer service
Verbal communication
Written communication
Commercial management
Data handling
Standardized reporting
Data visualization
Organization
Multi-tasking
Interpersonal skills
Networking

Salary/Compensations

$87000 - $92000 / year

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
Compass Group is an equal opportunity employer.
Rapport maintains a drug-free workplace.

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.