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About the Role

Lead professional services engagements with clients and partners, including implementations, training, conversions, and data setup. Develop strong business partnerships by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget through needs assessment and detailed project planning.

Responsibilities

• Implement a coordinated project plan to manage successful client implementations, conversions, and other professional service engagements across the Lone Wolf platform suite.
• Provide product training, pre-sales and post-sales application related activities, and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite.
• Perform thorough needs assessments and requirements gathering activities.
• Provide regular internal and external status updates highlighting accomplishments and risks.
• Work directly with key client leads to provide expertise around software configuration.
• Use expertise of Lone Wolf software and customer environments to consult agencies on best practices.
• Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization.
• Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs.
• Track project work to ensure implementations are progressing on-time and within budget.
• Maintain a comprehensive understanding of in-progress product development, product vision, and Lone Wolf direction.
• Participate in internal UAT activities as required.
• Maintain a good knowledge of the real estate industry and trends within the industry.

Requirements

• Exceptional project planning skills and ability to multi-task.
• Proven track record in providing in-house and remote training.
• Proven ability to meet and exceed service standards and KPIs.
• Demonstrated ability to successfully and independently manage multiple projects and resolve issues.
• Excellent written and verbal communication skills; excellent presentation skills.
• Outstanding client relationship skills.
• Experience working with Product and QA to troubleshoot, test, and improve products.
• Prior experience with agency systems or related software/applications preferred.

Experience Level

• 1-3 years of experience in client services, training, or consulting.

Education Level

• A degree in Advertising, Accounting, Business or a related field.

Salary/Compensations

• $55,000 - $60,000 a year