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About the Role

Responsible for answering incoming calls from patients, collecting necessary insurance and demographic information to set up patient accounts for clean claims submission. Assists callers with billing inquiries and payment collection, providing excellent customer service. Contacts patients to obtain information for the registration process, ensuring compliance and confidentiality while promoting the organization's mission and philosophy.

Responsibilities

Receives inbound telephone calls from patients and insurance representatives.
Asks appropriate verification questions prior to releasing confidential patient information.
Reviews and documents patient correspondence, contacting patients as necessary.
Answers patient registration phone calls.
Obtains all necessary insurance and demographic information from patients to set up accounts.
Verifies insurance coverage and sets up new members for all insurance contracts.
Updates insurance and demographic information on existing patients.
Runs registration reports and follows up on incomplete or missing account information.
Researches member account transactions for eligibility inconsistencies.
Maintains complete, accessible, dated files and resource materials.
Provides assistance to coworkers as requested.
Documents productivity statistics reports.
Maintains thorough and effective communication with all coworkers.
Utilizes Payor website systems and tools to accurately complete the registration process.
Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
Works holiday shifts as required.
Receives credit card payments via telephone and processes payments over the secured online portal.
Reviews account transactions for accuracy and distributes patient credits.
Consults with CBO Supervisor prior to offering discounts for non-covered services.
Returns telephone calls to follow up with patients on inquiry status within established timeframes.
Performs other duties as assigned.

Requirements

High school diploma or GED.
Experience with admitting/registration, insurance claims, or customer service.
One (1) or more years of medical billing customer service experience (preferred).

Skills

Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and apply oral and/or written instructions.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Location

Central Texas

Work Type

Full-time

Experience Level

Entry Level
1+ years preferred

Education Level

High school diploma or GED

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
PTO
401(k)
EAP
Life Insurance
Long Term Disability
Tuition Reimbursement
Child Care Assistance
Health & Fitness
Sick Child Care Assistance
Development

About the Company

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years.
One of central Texas’ largest professional medical groups with 35+ locations and continuing to grow.