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About the Role
The Director of Social Services provides leadership, supervision, and training to on-site social service staff and serves as the liaison between participants and the Shelter Director. This is a 24-hour essential worker position requiring on-site presence during emergencies.
Responsibilities
- Provides leadership, guidance, and administrative supervision to social service staff.
- Conducts weekly one-on-one supervision for social services staff.
- Conducts case conferences and resolves participant issues.
- Reviews service plans, program notes, and other participant documentation for compliance.
- Audits participant records for compliance with funder, regulatory, and LSSNY requirements.
- Conducts regular staff meetings.
- Provides training to social services staff.
- Provides ongoing feedback and annual job performance evaluations to social service staff.
- Supervises incident reporting and strategizes follow-up with the social services team.
- Conducts participant assessment and crisis intervention.
- Supervises interns assisting with social services work.
- Prepares monthly reports for program funding sources.
- Assists Shelter Director with annual reports.
- Approves timecards and changes in staff schedules, monitors attendance of social service staff.
- Works in conjunction with the Recreational Coordinator to create a monthly calendar of events and schedules group activities.
- Assists Shelter Director with Human Resource matters, including interviewing and hiring.
- Coordinates office supply orders and may handle petty cash custodial duties.
- Serves as on-site liaison for participants.
- Develops and maintains relationships with community resources.
- Assists with other duties assigned by the Shelter Director.
- Fills in for missing and/or vacant staff in the performance of important duties towards participants.
- On call 24 hours/day, 7 days/week.
- Adheres to confidentiality protocols.
- Represents Lutheran Social Service of New York’s mission and values.
- Upholds agency Code of Conduct and other policies and procedures.
- Demonstrates commitment to social justice and promotes equity.
Requirements
- Minimum of 2 years as a supervisor in the field of social services preferred.
- Working experience with individuals and knowledge of issues related to homelessness, HIV, substance use, mental illness, entitlements, and domestic violence.
- Crisis intervention skills.
- Familiarity with Health Insurance Portability and Accountability Act (HIPAA).
Skills
- Strong leadership/team building/coaching skills.
- Excellent clinical skills.
- Strong writing and speaking skills.
- Excellent administrative skills; highly organized and detail oriented.
- Strong time management; able to handle multiple tasks and assignments at once.
- Working knowledge of Microsoft Office (Word and Excel).
- Bilingual (Spanish) preferred.
- Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework.
- Knowledge of CARES system a plus.
Location
- Bronx, NY 10474
Work Type
- Full Time
Experience Level
- 2 years as a supervisor
Education Level
- Licensed Clinical Social Worker
Salary/Compensations
- $92,881.80 - $92,881.80 Salary/year
About the Company
- Represents Lutheran Social Service of New York’s mission and values.