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About the Role

The Director of Social Services provides leadership, supervision, and training to on-site social service staff and serves as the liaison between participants and the Shelter Director. This is a 24-hour essential worker position requiring on-site presence during emergencies.

Responsibilities

• Provides leadership, guidance, and administrative supervision to social service staff.
• Conducts weekly one-on-one supervision for social services staff.
• Conducts case conferences and resolves participant issues.
• Reviews service plans, program notes, and other participant documentation for compliance.
• Audits participant records for compliance with funder, regulatory, and LSSNY requirements.
• Conducts regular staff meetings.
• Provides training to social services staff.
• Provides ongoing feedback and annual job performance evaluations to social service staff.
• Supervises incident reporting and strategizes follow-up with the social services team.
• Conducts participant assessment and crisis intervention.
• Supervises interns assisting with social services work.
• Prepares monthly reports for program funding sources.
• Assists Shelter Director with annual reports.
• Approves timecards and changes in staff schedules, monitors attendance of social service staff.
• Works in conjunction with the Recreational Coordinator to create a monthly calendar of events and schedules group activities.
• Assists Shelter Director with Human Resource matters, including interviewing and hiring.
• Coordinates office supply orders and may handle petty cash custodial duties.
• Serves as on-site liaison for participants.
• Develops and maintains relationships with community resources.
• Assists with other duties assigned by the Shelter Director.
• Fills in for missing and/or vacant staff in the performance of important duties towards participants.
• On call 24 hours/day, 7 days/week.
• Adheres to confidentiality protocols.
• Represents Lutheran Social Service of New York’s mission and values.
• Upholds agency Code of Conduct and other policies and procedures.
• Demonstrates commitment to social justice and promotes equity.

Requirements

• Minimum of 2 years as a supervisor in the field of social services preferred.
• Working experience with individuals and knowledge of issues related to homelessness, HIV, substance use, mental illness, entitlements, and domestic violence.
• Crisis intervention skills.
• Familiarity with Health Insurance Portability and Accountability Act (HIPAA).

Skills

• Strong leadership/team building/coaching skills.
• Excellent clinical skills.
• Strong writing and speaking skills.
• Excellent administrative skills; highly organized and detail oriented.
• Strong time management; able to handle multiple tasks and assignments at once.
• Working knowledge of Microsoft Office (Word and Excel).
• Bilingual (Spanish) preferred.
• Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework.
• Knowledge of CARES system a plus.

Location

• Bronx, NY 10474

Work Type

• Full Time

Experience Level

• 2 years as a supervisor

Education Level

• Licensed Clinical Social Worker

Salary/Compensations

• $92,881.80 - $92,881.80 Salary/year

About the Company

• Represents Lutheran Social Service of New York’s mission and values.