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About the Role

Lead day-to-day operations for a landmark luxury new development project in Brooklyn, NY. Serve as the primary operational link between site-level execution, building staff, external vendors, and executive management. Take ownership of resident relations, legal apartment inspections, occupancy policy enforcement, and financial performance. Maximize property profitability and set the standard for residential excellence.

Responsibilities

Maintain property by investigating and resolving tenant complaints.
Provide excellent customer service and maintain first-class resident relations.
Act as the primary communication link between property/asset management teams.
Hands-on management of a residential rental property, including communication with residents, attorneys, leasing team, and building staff members.
Enforce occupancy policies and procedures.
Prepare and review various management reports including annual budgets, move-outs reports, monthly managerial reports, and incident reports.
Interface with tenants, vendors, contractors, and main office.
Communicate with main office of all building findings, status of building operations, as well as staffing needs and/or employee issues.
Work with the leasing and accounting department as needed.
Perform legal apartment inspections.
Work with Resident Manager/Engineers on all work orders.
Oversee budgets, collect rent, and maximize property profitability.
Price out and gather bidding for renovations from vendors and contractors.
Supervise repairs and allocate appropriate resources to maintain building mechanics and operations.
Respond and manage emergency conditions and inquiries.
Manage service contracts.
Perform other job-related duties as assigned.

Requirements

7-10 years property management experience in luxury, hi-rise rental (Required).
Working knowledge of city, state, and federal agencies, and rent stabilization.
Experience with Unions (Preferred).
Experience with repairs, maintenance, and mechanicals.
Must be able to effectively communicate and interface with all levels of management, residents, and vendors.
Proficient computer skills (Rent Manager, YARDI, Microsoft Office, Outlook, Excel, Avid, and Paycom).
Must be able to create and analyze budgets and quarterly management reports.
Must have excellent project management and organizational skills.
Must be able to adapt to a fast-paced environment.
Must possess exceptional customer service skills with strong attention to detail and follow-through.
Strong leadership with a proactive approach to problem solving and forward thinking (Required).

Skills

Rent Manager
YARDI
Microsoft Office
Outlook
Excel
Avid
Paycom
Project Management
Organizational Skills
Customer Service
Attention to Detail
Problem Solving
Leadership

Location

Brooklyn, NY

Work Type

Full-Time

Experience Level

7-10 years property management experience in luxury, hi-rise rental

Education Level

Bachelor’s Degree (Preferred)

Salary/Compensations

$125,000 – $150,000 / year

Benefits

Professional Growth & Career Mobility
Talent development from within
Expanded operational scope
Leadership progression
Continuous career growth

About the Company

An established, fully integrated real estate development and property management firm specializing in the acquisition, development, and long-term management of high-profile real estate assets.
Core business operations encompass ground-up construction and development, adaptive reuse and historic preservation, as well as comprehensive property leasing and operational management across a diverse portfolio of residential, commercial, and mixed-use properties.
Committed to operational excellence and fostering an environment where talented professionals can thrive, solve complex challenges, and contribute to the successful growth and execution of premier real estate developments.