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About the Role

Gallagher Bassett is seeking a values-led workers' compensation leader to shape the future of its NSW Nominal Insurer business. This role is ideal for someone ready to advance their leadership career, focusing on building high-performing teams, delivering technical capability, and achieving sustainable return-to-work outcomes. The position requires a hands-on approach, deep engagement with staff and customers, and a commitment to leading through complexity.

Responsibilities

Lead and inspire a large workers' compensation operation, delivering outstanding client and customer outcomes.
Drive performance against operational, financial, service, and quality targets.
Develop and execute strategic plans aligned with organisational and customer objectives.
Build and maintain strong relationships with clients, regulators, and key stakeholders.
Identify opportunities for continuous improvement, innovation, and service enhancement.
Partner with executive leaders to support business growth, transformation, and strategic initiatives.
Foster a culture of accountability, engagement, collaboration, and performance excellence.

Requirements

Expert knowledge of workers' compensation, claims management, and the technical levers that support sustainable recovery and return to work.
Demonstrated ability to deliver return-to-work outcomes at scale through disciplined execution, care, collaboration, and strong operational focus.
Track record of building high-performing, team-oriented cultures where people are clear on expectations, supported to succeed, and proud of the outcomes they deliver.
Experience leading teams, developing future leaders, and lifting technical capability.
Confidence to engage stakeholders, influence outcomes, and operate with credibility across the Scheme.
Must have the right to live and work in Australia.

Skills

Leadership
Workers' compensation
Claims management
Strategic planning
Stakeholder engagement
Continuous improvement
Team building
Customer experience

Location

Australia

Work Type

Hybrid work arrangements

Experience Level

Leadership role

Salary/Compensations

Competitive salary

Benefits

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
We are a team that shows up, stands together, and leads with purpose.
Gallagher Bassett is one of Australia's largest workers' compensation operations.
Gallagher has led with a commitment to sustainability and to support the communities where we live and work for over 95 years.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.

Equal Opportunity

Gallagher Bassett is an Equal Opportunity Employer committed to fostering a diverse, inclusive and high-performing workplace where everyone can thrive.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.