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About the Role

The Business Support Assistant in the Sleep Disorders Center functions as a resource to patients by answering calls, scheduling appointments, and managing physician schedules. This role requires excellent communication skills and a working knowledge of insurance requirements and approval procedures.

Responsibilities

• Answer calls to the Sleep Disorder Center.
• Schedule new patient visit, follow-up clinic appointments and telehealth as well as the overnight Sleep Disorders testing for patients per protocols indicated by physician in the EMR.
• Forward patient calls to appropriate Stony Brook departments based on availability.
• Answer patient questions about insurance accepted by the Sleep Disorders Center.
• Confirm overnight testing appointments, check patient’s current health and pre-visit testing status via phone using scripted pre-visit questions and explain procedures; schedule patients to ensure beds are filled to capacity.
• Check patient registration and pre-visit medical tests are in place for overnight testing appointments and prepare pre-visit paperwork for clinic and overnight testing.
• Review upcoming overnight testing schedule and assess the insurance authorization schedule.
• Call patients to reschedule appointments if necessary.
• Act as a backup for the front desk staff greeting, arriving and discharging patients.
• Check in arriving clinic patients via phone using scripted pre-visit questions to insure a minimum number of patients in the lobby.
• Greet patients at the door, check the arriving patient’s temperature and show them into the exam room.
• Log in any caregivers who accompany patients to their appointments into a database.
• Accept electronic insurance co-pays, enter information into the scheduling system and work with physicians to schedule Sleep Disorders testing and follow-up appointments.
• Share responsibility for answering and monitoring the provider line by returning calls, scheduling appointments, sending medical records and documenting medical record requests.
• Service EMR generated messages for the Sleep Center Clinical Pool.
• Assist with calling insurance companies to check patients’ insurance approval for Sleep Disorders testing.
• Review the H&P from clinic visits and print requests for authorization based on documented comorbid conditions.
• Fax requests for insurance authorization and monitor incoming results.
• Fax DME scripts to participating DME providers, document DME set up information and contact patients with DME provider information.
• Monitor patient satisfaction, review charts for compliance information, download and scan patient CPAP compliance data into the EMR.
• Provide front desk support and insurance verification for new and follow up patient visits.
• Prepare insurance authorizations for sleep studies and record pertinent notes in Powerchart to ensure patient had valid insurance for sleep study.
• Work with Providers & Office Manager to schedule peer reviews with Physicians.

Requirements

• Associate's degree or, in lieu of an Associate’s degree, at least 2 years of related medical office experience
• Competence with Microsoft Office
• Excellent customer service and communication skills
• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Skills

• Excellent communication skills
• Working knowledge of insurance requirements and approval procedures
• Microsoft Office
• IDX scheduling
• Cerner Power chart software

Location

• Stony Brook

Work Type

• Onsite

Experience Level

• 2 years of related medical office experience

Education Level

• Associate's degree
• Bachelor's Degree

Salary/Compensations

• $45,372 - $58,366 / year

Benefits

• Generous leave
• Health plans
• State pension

About the Company

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
• Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment.
• Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
• If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
• In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.