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About the Role

The Library Associate provides customer service at the Service Desks, utilizing information systems for circulation, class reserves, and Interlibrary Loan. This role may also involve coordinating daily collection management, training student workers, and assisting with materials and transactional processing. This is a 10-month role with a scheduled work period from August 1 through May 31, with a non-work period from June 1 to July 31. The position is eligible for year-round benefits and salary can be spread over 12 months.

Responsibilities

Provides customer service by using various library information systems tools
Assists customers with material and transactional processing including requests for circulation, class reserves, and interlibrary loan
Processes customer requests, which may include searching various databases, scanning library materials, transferring files, and the sorting and shelving of library materials
Answers general reference, citation, and directional questions using major bibliographic databases
Participates in interviewing and training student workers in departmental procedures. May operationally supervisor student workers as assigned including verifying hours worked
Open and close the library on designated days. Prepare the library for service in accordance with start-up and shut down procedures including but not limited to the alarm and information systems
Coordinates and communicates work assignments with staff on other shifts
Supports special projects, assignments and initiatives as assigned
Other duties as assigned

Requirements

High School Diploma or equivalent
Two (2) or more years of directly related experience
Experience working in a library
Experience in Higher Ed environment
Customer service experience

Skills

Ability to create a welcoming environment that is inclusive of constituents from diverse backgrounds
Ability to interact effectively with faculty, staff and students as well as external clients
Ability to learn new software
Demonstrated accuracy and attention to detail
Good verbal and written communication skills
Ability to perform basic financial functions
Ability to supervise student workers

Location

Upstate NY

Work Type

10-month role
Full-time

Experience Level

Two (2) or more years of directly related experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$16.00 - $19.00 / hr

Benefits

Eligible for year-round benefits
Ability to spread salary over 12-months
Top notch employee health and retirement benefits
Generous paid time off program
Tuition remission
Opportunities for career growth
Comprehensive health and welfare program

About the Company

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States.
RPI brings creativity, science, and technology together to address society's greatest challenges.
RPI cultivates exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application.
RPI Forward is the strategic plan charting a pioneering course for the next era of RPI.
RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world.
Rensselaer is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning.
Rensselaer welcomes candidates who bring a variety of perspectives to Rensselaer Polytechnic Institute's work and campus communities.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.