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About the Role

We're hiring our first IT Operations Engineer to help build and scale a modern workplace technology function from the ground up. This is a hands-on role for someone who enjoys designing reliable systems, solving complex technical challenges, and creating an exceptional technology experience for employees. As the technical partner to the IT & Security Leader, you'll help build and mature our workplace technology, identity and access management, endpoint management, collaboration platforms, and IT operations.

Responsibilities

Own and continuously improve our workplace technology environment, including Mac fleet management, MDM, hardware lifecycle, endpoint compliance, and collaboration platforms such as Google Workspace, Slack, Notion, and Zoom Rooms.
Automate and optimize employee onboarding and offboarding to deliver secure, efficient, and scalable access management.
Manage identity and access across our business systems, including Okta, SSO, MFA, lifecycle automation, role-based access, and privileged access workflows.
Support and improve office networking, internet connectivity, and core office infrastructure.
Support secure administration of cloud platforms, SaaS applications, and business-critical systems while maintaining appropriate governance and audit controls.
Deliver an exceptional employee technology experience through responsive support, streamlined onboarding, self-service capabilities, automation, and continuous process improvement.
Build and optimize IT operations, including ticketing workflows, SLAs, knowledge management, documentation, and standard operating procedures.
Identify opportunities to automate repetitive IT workflows using AI, scripting, APIs, and modern workplace technologies.
Automate and streamline employee onboarding and offboarding for seamless access administration.

Requirements

5+ years of experience in IT systems administration, workplace technology, support engineering, or a related role, ideally in a startup or high-growth environment.
Strong hands-on experience managing a Mac-first fleet through an enterprise MDM platform such as Hexnode, Jamf, Kandji, or equivalent.
Experience administering Google Workspace or a comparable cloud productivity and email suite.
Strong identity and access management experience, including identity providers, SSO, SAML/OIDC, MFA, group-based access, lifecycle automation, and privileged or temporary access.
Working knowledge of endpoint protection/EDR, DLP, VPN, and device compliance controls.
Comfortable supporting conference room AV, video conferencing systems, and hands-on office technology needs.
A track record of operating effectively in ambiguous, fast-moving environments while communicating priorities and tradeoffs clearly.
Strong customer-service mindset and cross-functional collaboration skills.
Comfortable working onsite and providing hands-on desk-side support if needed.

Skills

Mac fleet management
MDM
Google Workspace
Slack
Notion
Zoom Rooms
Okta
SSO
MFA
Endpoint protection/EDR
DLP
VPN
Device compliance controls
Conference room AV
Video conferencing systems
Enterprise networking
Wi-Fi
Switches
VLANs
MDF/IDF infrastructure
RADIUS authentication
IT documentation
Knowledge bases
Operational metrics
Dashboards
Executive reporting
Python
PowerShell
Bash
APIs
AI/LLMs
Workflow automation platforms

Location

San Francisco

Work Type

On-site

Experience Level

5+ years

Benefits

Competitive salary and equity
Full healthcare coverage; we pay 100% of premiums for you and your dependents
Support for growing families, including a yearly new parent stipend and fertility coverage through Carrot
Mental health support through Rula, our in-network therapist and psychiatrist network with fast availability
12 weeks of paid parental leave for maternity, paternity, and adoption
Pet care support with a yearly employer-funded stipend for your animal companions
Commuter benefits so you can pay for transit and parking with pre-tax dollars
401(k) company matching
$300 health and wellness benefit quarterly
Lunch is on us every day you're in the office, and dinner is on us when you're working late
Regular team off-sites and company events

About the Company

Edison Scientific builds and deploys AI scientist agents to accelerate science and the development of new medicines.
We are an ambitious team run by scientists and engineers from leading institutions across biology, physics, chemistry, and AI.

Equal Opportunity

Edison Scientific is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.