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About the Role
Wells Fargo is seeking a Branch Operations Coordinator for the National Branch Network within the Consumer Banking and Lending division. This role supports customer experience by processing transactions, offering digital solutions, and assisting with operational tasks.
Responsibilities
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers financial needs
- Motivate a diverse team to achieve full potential and meet established business objectives
Requirements
- 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Motivate others to achieve full potential and meet established business objectives
- Ability to work a schedule that may include most Saturdays
- This position is not eligible for Visa sponsorship
Skills
- Customer service
- Issue resolution
- Digital solutions
- Bank procedures
- Product knowledge
- Risk management
- Operational tasks
- Scheduling
- Customer support
- Relationship building
- Financial needs assessment
- Team motivation
- Technology education
- Mobile banking
- Integrity
- Professionalism
- Fraud identification
- Loss prevention
- Cash handling
- Organization
- Prioritization
- Policy adherence
- Retail compliance controls
Location
- 2100 Chestnut St
- SAN FRANCISCO, CA 94123
- United States of America
Work Type
- Full-time
Experience Level
- 1+ year of customer service and issue resolution support experience
Salary/Compensations
- $23.00 - $30.25
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
About the Company
- Wells Fargo is a global trailblazer committed to driving innovation, empowering communities, and helping customers succeed.
- Wells Fargo provides a meaningful career with robust benefits, competitive compensation, and programs designed to help employees find work-life balance and well-being.
- Wells Fargo was recognized on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S.
- Employees support Wells Fargo's focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture.
- Employees are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance).
Equal Opportunity
- Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
- To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
- Wells Fargo maintains a drug free workplace.
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.