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About the Role
We are building a next-generation podcast hosting, distribution, and monetization platform. We aim to provide creators and publishers with enhanced insights, improved monetization control, and seamless cross-format distribution. This role focuses on leading the onboarding and migration experience for enterprise creators, publishers, and network partners, ensuring a smooth transition to our platform.
Responsibilities
- Own onboarding and platform migrations for enterprise creators, publishers, and network partners.
- Develop and manage detailed migration plans, timelines, requirements, and launch checklists.
- Coordinate with customers and internal teams to migrate RSS feeds, content libraries, distribution settings, analytics, monetization configurations, and related platform data.
- Guide customers through account setup, platform configuration, training, testing, launch, and post-migration support.
- Serve as a primary point of contact throughout the onboarding and migration process, providing clear and proactive communication to customers and internal stakeholders.
- Identify potential migration risks, dependencies, and technical issues and work cross-functionally to resolve them before launch.
- Serve as a front-line resource for ongoing publisher support through email, chat, and occasional calls.
- Troubleshoot technical issues across hosting, publishing, distribution, analytics, and monetization tools.
- Reproduce bugs, document issues clearly, and work closely with Product and Engineering to drive resolution.
- Develop, organize, and maintain customer-facing documentation, including FAQs, onboarding guides, migration instructions, troubleshooting resources, and platform best practices.
- Maintain internal documentation, support procedures, and standardized onboarding playbooks.
- Educate customers on platform features, analytics, monetization capabilities, and recommended workflows.
- Identify patterns in customer questions and support issues and proactively recommend improvements to the product, documentation, and onboarding experience.
- Act as the voice of the customer internally, ensuring that customer needs and feedback are reflected in product and operational decisions.
Requirements
- 2–5 years of experience in customer onboarding, customer support, implementation, operations, account management, or a similar role at a media, SaaS, or creator-focused platform.
- Experience managing customer onboarding, implementation, or migration projects with multiple stakeholders and deadlines.
- Strong understanding of podcast publishing workflows, including RSS feeds, hosting, distribution, analytics, and platforms such as Megaphone, Art19, Libsyn, Simplecast, or similar.
- Excellent project-management and organizational skills, with the ability to manage multiple migrations and customer conversations simultaneously.
- Strong written communication skills and experience translating technical processes into clear, customer-friendly documentation.
- Comfort troubleshooting technical issues and working with Product and Engineering teams.
- Basic understanding of analytics platforms, reporting, and performance metrics.
- Highly detail-oriented, responsive, and accountable.
- Ability to communicate confidently and professionally with creators, executives, production teams, and technical stakeholders.
- Ability to work effectively in a fast-paced environment where processes and products are still evolving.
Skills
- Podcast publishing workflows
- RSS feeds
- Hosting
- Distribution
- Analytics
- Megaphone
- Art19
- Libsyn
- Simplecast
- Project management
- Organizational skills
- Written communication
- Technical troubleshooting
- Analytics platforms
- Reporting
- Performance metrics
- Customer support
- Customer onboarding
- Implementation
- Operations
- Account management
- Media
- SaaS
- Creator-focused platform
- Customer education
- Help centers
- FAQs
- Onboarding materials
- Zendesk
- Intercom
- Help Scout
- Notion
- Confluence
- Video publishing workflows
- YouTube
- Social platforms
- Podcast ad technology
- Monetization
- Dynamic ad insertion
- Programmatic advertising
- Ad-marker configuration
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- 2-5 years
Salary/Compensations
- $25.75-34.62 per hour
Benefits
- Medical
- Dental
- Vision
- Insurance
- 401(k) plan
- Paid time off
About the Company
- Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group.
- We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
- We will consider for employment qualified applicants with criminal histories consistent with applicable law.