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About the Role

The Senior Product Manager conceives, develops, delivers, and manages products for customer use, analyzing moderately complex to complex issues requiring in-depth evaluation of variable factors. They lead all phases of the product life cycle, from inception to market introduction, ensuring products meet customer needs and achieve desired outcomes. Post-launch, they monitor product efficacy and use feedback to adjust products over time.

Responsibilities

Lead large-scale product efforts focused on improving claims processing and related systems, ensuring these efforts support Humana’s strategic goals.
Serve as Epic Owner as needed, orchestrating cross-functional teams through the full delivery lifecycle, including discovery, requirements definition, prioritization, solution design, delivery, and value realization, especially when navigating complex, high-volume claims environments.
Partner closely with architecture, operations, compliance, and data teams to identify dependencies, mitigate risks, and ensure robust integration and data flows, anticipating downstream and upstream impacts.
Drive and facilitate multi-disciplinary stakeholder collaboration to define, prioritize, and deliver on Epics and high-value product features, leading solutioning sessions and balancing competing priorities across Medicare, Medicaid lines of business.
Serve as a key decision-maker and thought leader in agile portfolio events, including PI planning, backlog refinement, and cross-portfolio prioritization, ensuring optimal sequencing and resourcing for complex claims and adjudication projects.
Maintain rigorous compliance with all Humana processes, including Lean Portfolio Management and the SAFe framework, with special attention to privacy, security, and regulatory requirements in claims processing.
Act as an escalation point for critical delivery blockers or integration issues, partnering with IT and business leaders to drive rapid resolution.
Support change management and communication strategies, including engagement with provider networks and external partners impacted by changes in claims adjudication systems.

Requirements

Minimum 5 years of senior product and/or project management experience within large, matrixed organizations.
Minimum 5 years of experience working with large-scale claims platforms, specifically working with Medicare/Medicaid claims.
Advanced expertise in agile methodologies, including SAFe, with a demonstrated ability to operate effectively at both strategic (portfolio/epic) and tactical (feature/story) levels.
Strong working knowledge of enterprise agile planning tools such as Jira Align, with the ability to manage and report on multi-initiative portfolios.
Proven leadership in cross-functional environments, with outstanding communication, stakeholder engagement, and negotiation skills, including executive-level presentation experience.
Demonstrated ability to navigate and resolve complex dependencies, integration challenges, and regulatory requirements in a high-stakes delivery environment.
Experience supporting change management and provider communications for large-scale operational and technology transitions.
At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Skills

Agile methodologies
SAFe
Jira Align
Communication
Stakeholder engagement
Negotiation
Executive-level presentation
Dependency management
Integration management
Regulatory compliance
Change management
Provider communications

Location

Work at Home

Work Type

Remote
Full-time

Experience Level

Senior

Education Level

Undergraduate degree
SAFe Agile certification

Salary/Compensations

$104,000 - $143,000 per year

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
Short-term disability
Long-term disability
Life insurance

About the Company

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company.
Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.
These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.