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About the Role

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Responsibilities

• Ensure integrity of Moog’s contractual performance.
• Initiate and maintain sales paperwork manually or on-line for processing repair orders, pricing, terms and conditions and special instructions.
• Prepare price proposals to establish prices and delivery for repairs, overhauls, and inspections upon receipt of inspection results of returned materials and initiate transmittals to the customer for authorization of changes and release of repair orders.
• Organize and maintain up-to-date files, records and logs on all phases of the repair activity.
• Prepare all necessary documents and, on occasion, special certifications and other documents required for Government or customer source controlled hardware and overseas shipments.
• Initiate and expedite all AOG requirements.
• Ensure meeting quoted delivery schedules.
• Serve as Moog’s point of contact with the customer on assigned programs, including customer interaction in a professional, credible manner to enhance opportunity for continued and increased business.
• Review and acknowledge purchase orders with appropriate Moog disciplines to ensure that all contractual requirements are consistent with Moog’s proposal, and take appropriate action when differences exist between the Moog proposal and the customer order.
• Initiate new and repair job orders.

Requirements

• Typically, an Associate’s degree and at least 5 years of customer service or related experience is preferred.
• This position requires access to U.S. export-controlled information.

Location

• East Aurora, New York

Work Type

• Onsite
• 2nd shift

Experience Level

• 5 years of customer service or related experience

Education Level

• Associate’s degree

Salary/Compensations

• $25.22–$35.07 Hourly

Benefits

• Great compensation package
• Bonus opportunities
• Matching 401k
• Employee Stock Purchase Plan (select locations)
• Flexible Spending and Health Savings Accounts
• Flexible paid time off
• Holidays
• Parental leave program
• Relocation assistance
• Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
• Tuition Assistance
• Mentorship and coaching opportunities
• Leadership development and other personal growth programs
• Warm, respectful, family-like environment driven by our 12 core values
• Multiple Employee Resource Groups led by our employees, open and welcoming to all
• 10% shift differential pay for 2nd shift employees

About the Company

• Moog is a performance culture that empowers people to achieve great things.
• Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing.
• For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Equal Opportunity

• EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
• Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
• If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.