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About the Role

The Slot Technician is responsible for maintaining and repairing all electronic slot equipment, as well as select equipment for Finance and Table Games operations. This role involves installs, moves, removes, and modifications of related equipment, stands, and signage. The technician will coordinate with Slot Operations to ensure maximum efficiency and promote company goals and values. Duties may be performed across SGC properties, requiring travel or reporting to different locations.

Responsibilities

• Maintain and repair all electronic slot equipment in a timely and efficient manner.
• Maintain and repair select equipment for Finance and Table Games operations.
• Perform all installs, moves, removes, and modifications of all related stands, signage and machines.
• Coordinate with Slot Operations staff to ensure maximum operating efficiency.
• Promote the company’s goals and values.
• Ensure all slot machines on the casino floor are operating according to company standards.
• Rebuild parts/equipment during down time.
• Maintain the parts inventory as assigned.
• Circulate through assigned area performing repairs as necessary.
• Ensure that all slot/storage areas are cleaned and organized.
• Responsible for the initial set-up and testing of all new slot products.
• Complete all regulatory/operational documents thoroughly and legibly.
• Responsible for the security of keys and all issued tools and equipment.
• Maintain the integrity of the slot machine equipment and secure all company assets and property.
• Assist the Finance department by maintaining and repairing currency and currency related equipment.
• Notify the Cage Shift Managers/Cage Manager of all maintenance and repairs performed on equipment.
• Track and record all finance equipment repairs/maintenance on equipment tracking log sheet.
• Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment.
• Assist the Table Games Department by maintaining and repairing any Table Games’ electronic equipment as requested.
• Conduct regular inspections of machines and equipment.
• Participate in the repair of progressive gaming and other electronic displays.
• Maintain a current understanding of all policy and guidelines regarding information security.
• Provide exceptional customer service to all patrons.
• Communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings, including equipment training classes from vendors.
• Perform duties within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives, and the Departments policies and procedures.

Requirements

• Must be 18 years of age or older upon employment.
• Must be knowledgeable in Electronic theory.
• Candidate must complete the internal testing and evaluation process of the approved SGC Slot Technical training program.
• Exhibits superior communication skills and training skills with the ability to learn on their own.
• Working knowledge of computer software applications and practical usage.
• Ability to perform basic mathematical functions with regard to monetary units and compute slot machines percentages.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to reach with hands and arms; talk or hear; use hands to touch, handle, or feel objects, tools or controls.
• Must be capable of using various electronic test equipment and power tools.
• Must frequently lift and/or move a minimum of fifty (50) pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• In the absence of fully qualified candidates, some requirements may be waived.

Skills

• Electronic theory
• Computer software applications
• Basic mathematical functions
• Communication skills
• Training skills
• Problem-solving
• Customer service
• Electronic test equipment
• Power tools

Location

• SGC properties

Work Type

• Full-time
• 24-hour schedule

Experience Level

• Minimum of one (1) year experience as a Slot Technician in a licensed jurisdiction
• Minimum of two years’ experience in Electronics or closely related field

Education Level

• High School Diploma or equivalent GED required

Salary/Compensations

• $17.92 per hour
• Compensation is negotiable based on experience and education

About the Company

• Seneca Gaming Corporation