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About the Role

The Lobby Ambassador is the first point of contact for employees, guests, and partners, responsible for creating a warm, welcoming, and professional environment. This role also supports workplace safety, access management, and daily operations.

Responsibilities

• Serve as the first point of welcome, greeting every employee, visitor, and guest with warmth, professionalism, and genuine care.
• Deliver engaging workplace orientations for new employees and visitors, including facility orientation, amenity overviews, and service introductions.
• Build and sustain positive relationships with employees, building management, vendors, and service partners through consistent, courteous engagement.
• Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly.
• Represent the ServiceNow brand as a visible, positive ambassador, setting the tone for an elevated workplace experience.
• Partner with WPS Operations, Communications, and Innovation Center to plan, support, and deliver all internal and external meetings, engagements, executive briefings, events, high-profile executive visits, and special activations.
• Maintain awareness of daily meeting and event schedules and ensure campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics.
• Manage all front desk and reception functions with accuracy, efficiency, and discretion.
• Serve as the communication link between visitors, employees, and internal teams, ensuring smooth, timely coordination.
• Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation.
• Support audit and investigative documentation with professionalism and confidentiality.
• Administer visitor registration, badge issuance, and identity verification in accordance with security policies.
• Manage badge operations for employees, contractors, and visitors, including access provisioning, revocation, and lifecycle tracking.
• Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate, policy-aligned guidance.
• Arrange COI’s and necessary documentation for deliveries to meet Landlord requirements.
• Maintain a visible, professional presence at entry points to support a safe and secure workplace environment.
• Monitor for and report suspicious activity, unauthorized access attempts, or policy violations to the appropriate security teams.
• Execute emergency protocols as needed, including medical, fire, and active threat scenarios, and coordinate with emergency services.
• Screen incoming packages, maintain secure storage, and document incidents accurately for post-event review.
• Enforce access policies, clean desk standards, and visitor escort protocols consistently and professionally.

Requirements

• High School Diploma or equivalent from an accredited institution (required).
• Customer service, hospitality, or reception experience (preferred).
• Experience in security, facilities, or access control environments (preferred).
• Must successfully complete Basic First Aid, AED, and CPR certification.

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $24.65 - $29.00

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

About the Company

• Cushman & Wakefield is a global real estate services firm.

Equal Opportunity

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
• Discrimination of any type will not be tolerated.
• In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.