Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the Automotive Service Cashier / Concierge, you will be the front-line representative for the service department, maintaining a professional and friendly demeanor. You will greet customers, direct them to the appropriate party, and handle basic inquiries and incoming calls.

Responsibilities

• Greet customers and determine the nature of their visit.
• Direct customers to the correct department.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Other duties assigned by management.
• Make transaction receipts for sale or service department *if applicable

Requirements

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to work a flexible schedule, evenings and weekends.
• Must be able to pass pre-employment screen (background).
• Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN).
• Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

Skills

• Spanish language proficiency is a plus.

Location

• Silver Spring

Work Type

• Full-time

Experience Level

• Previous customer service experience preferred but not required

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

About the Company

• DARCARS is a dealership.

Equal Opportunity

• We are an equal opportunity employer & drug-free workplace.