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About the Role

Rose Associates is seeking a dedicated and detail-oriented Assistant Community Manager to support the Community Manager in day-to-day operations, resident relations, and administrative tasks for their multifamily properties.

Responsibilities

• Address resident requests, complaints, and inquiries.
• Liaise between ownership and residents, including drafting and distributing resident communications.
• Foster positive relationships among residents, management, and building staff.
• Analyze income and expense patterns, budget forecasting, and process accounts payable and receivable.
• Maintain office files and manage office supplies inventory.
• Monitor storage, bicycle, and fitness agreements for compliance.
• Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
• Assist in regular community inspections and coordinate Move In/Move Out schedule.
• Collect insurance certificates and process Move Out Reports and security deposit refunds.
• Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs.
• Collaborate with property management and maintenance on renovations or CapEx projects.
• Obtain vendor estimates and review contracts.
• Provide recommendations for modifications and coordinate vendors for repairs.
• Conduct leasing demonstrations and monitor new and renewal leases.
• Process lease administration paperwork and enter information into property management systems.
• Assist in the lease enforcement process, including reviewing applications and conducting inspections.
• Maintain competitive marketplace intelligence.
• Supervise programs for resident retention.
• Be available for after-hours emergencies.
• Ensure proper insurance requirements are met and report incidents to upper management.
• Submit necessary paperwork for incidents.
• Be present on-site and able to move throughout the building to address community-related matters.
• Perform duties outside normal responsibilities as needed.

Requirements

• Minimum of 3 years of multifamily leasing and/or assistant community management experience.
• Proficiency in navigating computers and community management software.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting, and reporting.
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
• Must register license with Rose Associates upon hire.
• Work authorization required.
• Must be available to work weekends (Saturdays and Sundays).
• Ability to ascend and descend stairs.
• Comfortable with exposure to varying environmental climates and circumstances.

Skills

• Microsoft Office
• iLuvLeasing
• On-Site
• Elise AI
• RentCafe
• Yardi
• Exceptional communication skills

Location

• New York City

Work Type

• On-site
• Full-time

Experience Level

• Minimum of 3 years

Education Level

• Bachelor’s degree in business, marketing, real estate, or finance is preferred.

Salary/Compensations

• $75,000 - $80,000

Benefits

• Significant incentive pay
• Full benefits packages

About the Company

• Rose Associates is a recognized market leader in multifamily and mixed-use real estate.
• Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston.
• Our services span development, construction, property and asset management, leasing, marketing and accounting/financial operations.
• We partner with private owners and institutional investors globally.
• We rely on technology and deep expertise to outperform the market in operating over 30,000 units across 250 properties.
• Rose has been the top-rated manager for resident satisfaction in the United States for the past three years.
• Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation.
• A woman-owned business led by CEO Amy Rose.
• Committed to a corporate culture of belonging and inclusion.
• Expanding across the Northeast, providing opportunity for team members to grow careers in an environment of respect and support.

Equal Opportunity

• All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com.
• We will never request payment, financial information, or sensitive personal documentation during the application process.
• We will never extend a job offer without first conducting a formal in-person interview.
• If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.