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About the Role

This position supports all mail and shipping & receiving needs, overseeing mailroom operations and providing leadership to associates processing, delivering, and shipping inbound and outbound mail and packages.

Responsibilities

• Provide outstanding customer service regarding mail and shipping requests.
• Provide day-to-day leadership and shift supervision to onsite Mailroom Associates.
• Respond to and manage incoming customer requests via email, in person, or ticketing system.
• Act as the first point of contact for customer service escalations.
• Sort and research incoming USPS mail.
• Scan incoming mail for digital delivery.
• Deliver incoming mail and packages to recipients.
• Scan incoming accountable mail and packages into the mailroom software system.
• Utilize PDAs and scanners to collect signatures as proof of pick-up or delivery for accountable mail and packages.
• Manage package racks in alphabetical order for pick-up and signature.
• Prepare outbound mailers for metering, including folding letters and stuffing envelopes.
• Meter outbound mail.
• Pack outgoing shipments to protect contents during shipping.
• Create outbound shipping labels, including for international shipments, using couriers such as FedEx, UPS, and DHL.
• Create commercial invoices and other necessary documentation for international shipments.
• Follow up with courier companies regarding domestic and international shipment issues.
• Operate various machines as needed to complete assigned tasks.
• Accurately document inbound and outbound mail and other volumes in logs.
• Maintain workspace cleanliness throughout the shift.
• Ensure safety and security procedures are followed at all times.
• Collect metric volumes and complete weekly and monthly management reports.
• Perform other duties as requested.

Requirements

• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Minimum 1-year experience in a mailroom or experience at FedEx and/or UPS.
• Minimum 1-year experience in a supervisor or manager position.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
• Ability to appropriately handle confidential and highly sensitive material.

Skills

• Postage Meter knowledge
• UPS knowledge
• FedEx knowledge
• DHL knowledge
• USPS knowledge
• Mail basics
• Computer basics
• MS-Office: Word
• MS-Office: Excel
• MS-Office: Outlook
• MS-Office: Power Point

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ year in mailroom/shipping
• 1+ year in supervisor/manager role

Education Level

• High School diploma or GED equivalent