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About the Role
This position supports all mail and shipping & receiving needs, overseeing mailroom operations and providing leadership to associates processing, delivering, and shipping inbound and outbound mail and packages.
Responsibilities
- Provide outstanding customer service regarding mail and shipping requests.
- Provide day-to-day leadership and shift supervision to onsite Mailroom Associates.
- Respond to and manage incoming customer requests via email, in person, or ticketing system.
- Act as the first point of contact for customer service escalations.
- Sort and research incoming USPS mail.
- Scan incoming mail for digital delivery.
- Deliver incoming mail and packages to recipients.
- Scan incoming accountable mail and packages into the mailroom software system.
- Utilize PDAs and scanners to collect signatures as proof of pick-up or delivery for accountable mail and packages.
- Manage package racks in alphabetical order for pick-up and signature.
- Prepare outbound mailers for metering, including folding letters and stuffing envelopes.
- Meter outbound mail.
- Pack outgoing shipments to protect contents during shipping.
- Create outbound shipping labels, including for international shipments, using couriers such as FedEx, UPS, and DHL.
- Create commercial invoices and other necessary documentation for international shipments.
- Follow up with courier companies regarding domestic and international shipment issues.
- Operate various machines as needed to complete assigned tasks.
- Accurately document inbound and outbound mail and other volumes in logs.
- Maintain workspace cleanliness throughout the shift.
- Ensure safety and security procedures are followed at all times.
- Collect metric volumes and complete weekly and monthly management reports.
- Perform other duties as requested.
Requirements
- High School diploma or GED equivalent required.
- Ability to lift up to 50 lbs.
- Strong customer service skills.
- Strong verbal and written communication skills.
- Minimum 1-year experience in a mailroom or experience at FedEx and/or UPS.
- Minimum 1-year experience in a supervisor or manager position.
- Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
- Ability to appropriately handle confidential and highly sensitive material.
Skills
- Postage Meter knowledge
- UPS knowledge
- FedEx knowledge
- DHL knowledge
- USPS knowledge
- Mail basics
- Computer basics
- MS-Office: Word
- MS-Office: Excel
- MS-Office: Outlook
- MS-Office: Power Point
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year in mailroom/shipping
- 1+ year in supervisor/manager role
Education Level
- High School diploma or GED equivalent