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About the Role

As a Ground Support Equipment Manager, you will play an important leadership role in our ambition to be a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.

Responsibilities

Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented.
Support Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits.
Ensure identification of root cause, implementation of corrective measures to address vulnerabilities revealed by audits, and verification of effectiveness.
Oversee and support the implementation and audit of Air Canada SOPs (Standard Operating Procedures), and conduct regular follow-up meetings with internal and external stakeholders.
Ensure compliance with standards of IOSA, SMS and other applicable authorities.
Support Management and Ground Handlers for safety, security, and customer service activities within the responsible region.
Anticipate and identify safety, security, service, and operational problems, and resolve them with the branch safety team while maintaining focus on safety.
Ensure Safety, Security and Service standards are observed, monitored and practiced consistently, including Emergency Response and Environmental Plans.
Represent the brand and company vision for customer service excellence.
Understand internal and external customers by anticipating needs and delivering on promises.
Build and nurture trusting relationships.
Foster employee development by empowering, coaching and supporting the team.
Embody and model Air Canada Flight Path behaviors.
Treat customers and employees with care & class.
Demonstrate to employees how to build a top ten global airline and create customer loyalty.
Ensure all Air Canada family members provide glowing-hearted hospitality at all customer touchpoints.
Understand, follow and promote Air Canada’s Safety First, Always culture & ensure a safe environment for customers and colleagues.

Requirements

Sound technical and working knowledge of Ground Support Equipment Maintenance processes and procedures.
Knowledge of AC airport operations is an asset.
Effective Decision Making.
Strong interpersonal skills (organizational, team oriented & focused).
Entrepreneurial & self-managed abilities.
A genuine passion for creating and leading a global top ten Airline customer and employee experience.
Ability to develop trust and rapport.
An entrepreneurial, energetic and tenacious attitude.
Ability to work flexible schedules.
Ability to adapt to new technology and to share that knowledge.
Proficient in the use of personal computers and common office software applications (MS Outlook, Word and Excel) and AC Ground Support Equipment computer applications (M5, E-Sage, etc.).
Sound working knowledge and experienced in practical application of the Air Canada - IAM&AW collective agreement.
Ability to successfully obtain a Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit (AVOP).
Traveling within the region will be occasionally required.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

Safety
Security
Customer Service
Leadership
MS Outlook
MS Word
MS Excel

Location

Regional

Work Type

Full-time

Experience Level

Manager

Education Level

High school Diploma
Technical accreditation (relevant trade’s license/endorsements) an asset
University or college diploma an asset

About the Company

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.