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About the Role

The Service Manager supervises daily duties of facilities staff and vendors, ensuring properties are well-maintained. Responsibilities include developing and implementing work orders, maintaining health and safety standards, and managing vendor bids. This role is crucial for ensuring the property is kept in excellent condition and complies with all health and safety regulations.

Responsibilities

• Monitor, schedule, respond to, and repair work orders.
• Assess interior and exterior properties and buildings for issues.
• Address minor plumbing and HVAC issues.
• Repair door, frame, and trim damages.
• Paint and patch surfaces throughout buildings.
• Conduct daily team briefings and delegate work orders.
• Check team members' work to ensure standards are met.
• Perform snow removal from sidewalks and parking lots, including holidays and weekends.
• Perform landscaping during summer months.
• Maintain an updated inventory of supplies and tools.
• Provide training on new machinery.
• Collaborate with the Community Manager to re-order supplies within budget.
• Schedule the maintenance team as needed.
• Adhere to resident interaction policies.
• Ensure maintenance supplies, tools, shops, and storage rooms are kept tidy and clear per fire codes.
• Conduct and document routine inspections of maintenance shops and storage areas.
• Perform other duties as assigned.

Requirements

• Must possess excellent oral and written communication skills.
• Must possess basic computer skills.
• Must understand and adhere to policies and procedures.
• Must possess basic math skills.
• Must be punctual and dependable, as hours may vary and include weekends and holidays.
• Works in compliance with OHSA, regulations, and internal policies.
• Uses or wears required protective devices or clothing.
• Reports hazards, missing or defective equipment, or protective devices.
• Does not engage in horseplay or rough conduct.
• Reports risks or potential risks of violence or harassment immediately.
• Implements safe work practices and procedures.
• Requests replacement of worn-out or defective equipment.
• Uses equipment and materials only as intended.
• Reports injuries, incidents, and unusual conditions immediately.
• Inspects the work area and equipment daily and reports hazards.
• Attends all required health and safety training programs and applies knowledge.

Skills

• HVAC
• Plumbing
• Electrical
• Painting
• Patching
• Snow removal
• Landscaping
• Inventory management
• Training
• Basic computer skills
• Basic math skills
• Oral and written communication skills
• Ability to understand and adhere to policies and procedures
• Ability to work varied hours including weekends and holidays
• Climbing ladders
• Moving appliances and furniture
• Repetitive lifting up to 50lbs
• Cardio vascular endurance
• Working in confined spaces
• Grip and manipulate basic hand tools and parts
• Hand dexterity and fine motor skills
• Repetitive reaching or working above head
• Standing for extended periods
• Shoveling snow and salt
• Using lawnmowers and hand-held landscaping tools
• Bending, crouching, stooping, and reaching
• Good vision

Work Type

• Indoor and outdoor environment
• Full-time

Experience Level

• At least three years of related experience

Education Level

• High School Diploma or equivalent