Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication, critical thinking, and documentation, you will work alongside your teammates to bring automation to healthcare. This position will work effectively as a team to ensure exceptional results to our hospital partners.
Responsibilities
- Monitoring a fleet of mobile service robots and providing live support and in the moment troubleshooting in a hospital environment using problem solving skills
- Detailed ticketing of issues and situations unable to resolve at first touch to escalate internally to other departments
- Prioritizing the customer experience by communicating with them when needed, critical thinking for unplanned scenarios, and ensuring their expectations are always met or exceeded
- Collecting data in a variety of real-world situations, providing detailed and accurate product feedback
- Being an ambassador for the company
Requirements
- Good computing background, and can quickly learn to use new software
- Excellent written and verbal communicator: conveys information to internal stakeholders in an organized and easily parsable manner
- Organized: can juggle and make progress on multiple tasks simultaneously
- Self-sufficient and whip-smart: gets things done, learns what they don’t know, and can make data-driven decisions independently, as circumstances require
- Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course
- Responsive and responsible: commits to deadlines and errs on the side of over-communication
- Results-oriented: happy to observe and take notes on end-users interacting with the robot all day if that's what it takes
- Vigilant about the details: notices when a checklist item is left unchecked and it gnaws at them until it's done
- Passionate about healthcare and technology coming together to help people
- Willing to work holidays: understands that customers (i.e. hospitals) don't shut down during the holidays and neither can our robots
- A budding techy: is the go-to among friends for fixing their technical problems
- Formerly employed or shadowed in the healthcare space: has an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
Skills
- Problem solving
- Communication
- Critical thinking
- Documentation
- Customer experience prioritization
- Data collection
- Adaptability
Location
- Austin, TX
Work Type
- Onsite
- Full-time
- Flexible shift schedule
Experience Level
- Entry Level
- Mid Level
Education Level
- HIPAA Training
Benefits
- Experience working with some of the leading experts in robotics
- Potential to radically change the future of healthcare
- Team environment
- Free parking
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
About the Company
- We envision a future powered by robots that work seamlessly with human teams.
- We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.
- Mission-driven, venture-backed team.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.