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About the Role

This position will play a pivotal role in the daily coordination of projects, service operations, purchasing, scheduling, documentation, and administrative processes that keep our team operating efficiently. The ideal candidate enjoys solving problems, staying organized, following up on details, and helping teams remain accountable. This role will serve as a key link between ownership, managers, technicians, vendors, and customers to ensure projects move efficiently from scheduling through completion and invoicing.

Responsibilities

Monitor the status of service calls, maintenance agreements, and installation projects.
Follow up with managers, technicians, vendors, and customers to ensure projects stay on track.
Coordinate material orders, equipment deliveries, and vendor communications.
Assist in tracking job progress from scheduling through invoicing.
Help ensure all required paperwork, documentation, and customer records are completed accurately.
Support operational reporting and project tracking.
Work closely with ownership and management to identify and resolve operational bottlenecks.
Assist with maintaining accountability for deadlines, follow-up items, and project milestones.
Support office operations and help improve processes and efficiencies.
Utilize technology and software systems to maintain accurate information and reporting.

Requirements

Highly organized and detail-oriented.
Naturally proactive and follows through on commitments.
Comfortable communicating with employees at all levels of the organization.
Strong technology and software skills.
Able to manage multiple priorities in a fast-paced environment.
Interested in long-term growth and advancement into a leadership role.
Experience in HVAC, plumbing, construction, home services, or related industries is preferred but not required.

Skills

Organization
Detail-orientation
Proactiveness
Follow-through
Communication
Technology proficiency
Software proficiency
Multitasking
Problem-solving

Location

Upstate New York Region

Work Type

Full-time

Experience Level

Depending on Experience

Salary/Compensations

$54,000 - $69,000 Annually

About the Company

Peterson HVAC and Plumbing is a well-known, locally owned and operated company serving the Upstate New York Region for over 20 years.

Equal Opportunity

Peterson Plumbing is an Equal Opportunity Employer and considers all applicants without regard to any protected characteristic under federal, New York State, or local law.