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About the Role
The Lake House is seeking a Part-Time Reservations Specialist to manage guest reservations for the Rose Tavern and Sand Bar, optimize seating, coordinate private dining, and provide exceptional guest service. This role may also assist as a host during service periods.
Responsibilities
- Answer incoming phone calls and respond to emails promptly and professionally.
- Book reservations for the Rose Tavern and Sand Bar.
- Optimize table assignments, covers, and table turns based on guest count, staffing levels, and weather conditions.
- Assist guests throughout the reservation process to ensure a positive experience.
- Manage inquiries for Private Dining Rooms and the Willow Lounge.
- Book private events according to established restaurant policies.
- Coordinate reservation details and maintain required documentation.
- Assist with Front Desk needs and requests from internal guests.
- Welcome guests upon arrival.
- Manage waitlists during busy periods.
- Escort and seat guests efficiently.
- Distribute menus and answer initial questions.
- Honor seating preferences whenever possible while maintaining balanced table rotation.
- Engage with guests to ensure satisfaction with food and service.
- Address guest concerns and assist in resolving complaints.
- Maintain knowledge of menus and restaurant offerings.
- Support other restaurant positions as needed to ensure smooth operations.
- Always deliver outstanding guest service.
Requirements
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced restaurant environment.
- Comfortable using reservation software, email, and point-of-sale (POS) systems.
- Positive attitude with the ability to work effectively under pressure.
- Ability to work independently with minimal supervision.
- Willingness to follow instructions and seek clarification when necessary.
- Ability to stand for extended periods.
- Ability to safely lift and carry food trays when needed.
- Ability to work efficiently in a busy restaurant setting.
Skills
- Customer service
- Communication
- Multitasking
- Reservation software
- Point-of-sale (POS) systems
Work Type
- Part-Time
Education Level
- High school diploma or equivalent (Preferred)
Salary/Compensations
- $18.00 per hour
Benefits
- 5% commission on food and beverage purchases for qualifying events booked in the Private Dining Rooms or Willow Lounge (paid monthly).