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About the Role
The Workplace Operations Specialist provides outstanding customer service and supports the daily management of the office, employee experience, vendor relations, and overall office and building maintenance. This role requires the ability to think on your feet, assign urgency to situations, and work independently. You are a diligent and resourceful problem-solver, able to iterate until the right solution is found, and can easily collaborate and communicate with internal teams and external partners.
Responsibilities
- Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, and supply ordering
- Ensure smooth functionality, high service standards, and a consistently positive employee experience as the site scales
- Maintain a welcoming, safe, and professional office environment and serve as the primary point of contact for employees and guests for workplace-related questions, requests, and support
- Promote a culture of inclusion, hospitality, collaboration, and productivity across assigned office locations
- Plan and execute surprise and delight moments for employees
- Partner with the People team on onboarding logistics to ensure new hires have a welcoming first-day experience, including desk setup, office tours, and introductions to workplace resources
- Coordinate logistics for onsite meetings and events, including meeting room/furniture setup and food orders
- Support relationships with external vendors including building management, food & beverage partners, janitorial services, and repair and maintenance contractors, ensuring SLAs are met
- Coordinate facility maintenance and repairs, including preventative maintenance and urgent issues (e.g. carpet cleaning, paint touch-ups, furniture repair, plumbing, electrical, lighting, conference room AV diagnosis). Coordinate with building management for work order requests
- Assist in updating floor plans, perform moves, and coordinate new hire space assignments
- Collaborate with key partners such as Global Workplace, Security, IT/AV, and Communications teams to ensure seamless daily operations
- Act as a point of escalation for workplace-related feedback, issues, and suggestions, and partner with the Workplace team on resolution
Requirements
- Associate's degree or higher
- 2–4 years of facilities or workplace experience
- Ability to process invoices for department manager approval
- Ability to lift 30–40 lbs
Skills
- Excellent customer service skills with the ability to interact with all levels of personnel, external customers, and vendors
- Strong attention to detail
- Excellent organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to work independently
- Comfortable working with and around C-suite level executives
- Willingness to be flexible and exhibit a professional manner, including availability for additional hours when needed
- Proficiency with Google Workspace (Docs, Sheets, Drive, etc.)
Location
- Toronto
Work Type
- Hybrid
Experience Level
- 2-4 years
Education Level
- Associate's degree or higher
Salary/Compensations
- $88,000—$105,000 USD
Benefits
- Professional development budget
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies
- Family planning benefits
- Catered lunches
- Fully-stocked kitchens with premium snacks/beverages
- Plenty of fun events
About the Company
- Ripple is building a world where value moves like information does today, improving the global financial system and creating greater economic fairness and opportunity.
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
- A learning environment where you can dive deep into the latest technologies and make an impact.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Equal Opportunity
- Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.