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About the Role

City Veterinary Care is seeking a Receptionist to manage the hospital reception area, greet clients and patients, answer questions, triage concerns, handle calls and emails, schedule appointments, and process payments. The role requires providing emotional support to clients during difficult times and comfort with various medical outcomes.

Responsibilities

• Maintain the visual appeal of the hospital reception area
• Greet and welcome clients and patients
• Answer questions and triage client concerns
• Answer calls or emails and direct to the appropriate party for resolution
• Schedule appointments to maximize efficiency and daily flow
• Check in and check out clients and process payments
• Offer friendly emotional support in a compassionate and discreet manner during times of need to clients
• Be comfortable with various medical outcomes

Requirements

• Minimum of 2-year veterinary reception experience
• Experience with Cornerstone software
• Highly organized
• Possess computer skills
• Self-starter with the desire to continue to advance knowledge and skillset
• Authorization and completion of a satisfactory background check may be required

Skills

• Compassionate
• Calm
• Team Player
• Multi-Tasker
• Strong Communicator
• Computer skills

Location

• New York City

Work Type

• Part-Time

Experience Level

• 2+ years veterinary reception experience

Salary/Compensations

• USD 24 - USD 26 hourly

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

About the Company

• City Veterinary Care is committed to helping all of New York City's dogs and cats.
• Operates a non-profit organization, The Toby Project, to solve New York City's pet overpopulation problem.
• Approximately 10,000 dogs and cats lose their lives each year in NYC's shelter system.
• Offers comprehensive services including preventative care, vaccines & monitoring, dentistry, 24-hour nursing care, specialty care, and State of the Art Equipment.

Equal Opportunity

• For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.