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About the Role

In this role, you will provide essential technical support for critical banking systems, ensuring optimal performance, minimal downtime, and seamless user experiences. You’ll collaborate with cross-functional teams, act as a liaison between business and technical stakeholders, and contribute to system enhancements, documentation, and deployment activities—all while supporting 24/7 operations for our core banking platforms.

Responsibilities

Provide hands-on technical support for business-critical banking systems, ensuring timely resolution of incidents and service requests.
Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
Monitor application performance and proactively address issues to minimize downtime and optimize performance.
Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.
Provide 24/7 support (pager) to our critical lines of business to ensure Core Banking meets their SLA of application up time.

Requirements

Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
Over 2 years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
Strong technical proficiency with enterprise banking applications and systems.
Solid understanding of software development lifecycle (SDLC) and IT service management (ITSM) best practices.
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend effective solutions.
Effective communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.
Experience with SQL, scripting languages, or business intelligence tools is preferred.
Experience with AWS CLI, supporting applications running in a SaaS and PaaS model (both AWS and Azure) is an asset.
Working experience with ServiceNow, Jira, Confluence – change and incident management is strongly recommended.
Knowledge of regulatory compliance and security standards relevant to the Canadian Financial industry.

Skills

ITIL
Agile
SQL
scripting languages
business intelligence tools
AWS CLI
SaaS
PaaS
AWS
Azure
ServiceNow
Jira
Confluence
change management
incident management

Location

Toronto
Vancouver
Calgary

Work Type

Hybrid
Fixed Term

Experience Level

Over 2 years

Education Level

Bachelor’s degree/diploma in Computer Science, Information Systems or related field
ITIL Certification
Agile Certification

Salary/Compensations

$70,000.00 - $80,000.00 annually

Benefits

A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
A competitive compensation package.
A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

About the Company

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future.
With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome.
We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians.
Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

Equal Opportunity

Peoples Group is an Equal Employment Opportunity employer.
We value and celebrate individuality while fostering an inclusive workplace for everyone.
If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.