Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Cornerstone Family Healthcare is seeking a Patient Services Representative to join their team in Highland Falls, NY. This role is crucial for providing excellent customer service and administrative support within a Federally Qualified Health Center.
Responsibilities
- Greet patients promptly and respond to requests.
- Use appropriate phone etiquette and monitor hold times.
- Maintain a clean and orderly patient waiting area.
- Notify management of extended patient wait times.
- Schedule, change, and cancel appointments.
- Verify scheduled appointments.
- Verify patient information and update the practice management system.
- Collect required documentation, including photo identification and insurance information.
- Scan registration documents and patient identification to the practice management system.
- Verify insurance eligibility and PCP at each visit.
- Collect copayments and visit payments.
- Refer patients unable to pay copayments to the Patient Billing Coordinator.
- Alert the Care Team of potential barriers.
- Participate in Quality Improvement activities.
- Follow up on referrals for assigned providers, tracking consultation notes.
- Complete referrals in EMR upon receipt of consultation notes.
- Complete and submit monthly referral reports.
- Provide information on specialty referrals and assist with appointment scheduling.
- Monitor provider schedules daily and mark no-shows.
- Complete no-show follow-ups and document in EMR.
- Confirm appointments for the following day.
- Administer Patient Satisfaction Surveys.
- Maintain knowledge of Sliding Fee Scale policies and procedures.
- Offer sliding fee scale to uninsured patients.
- Qualify patients for the Sliding Fee Scale as necessary.
- Provide cross coverage in other departments as assigned.
- Maintain confidentiality of all center information.
- Attend and participate in required meetings.
- Perform other related duties as assigned.
Requirements
- High School Diploma or Equivalency
- At least one-year clerical experience
- Knowledge of data entry
- Pleasant telephone manner and ability to work under pressure
- Bilingual (English & Spanish)
Skills
- Customer service
- Phone etiquette
- Data entry
- Insurance verification
- EMR documentation
- Referral tracking
- Patient registration
Location
- Highland Falls, NY
Work Type
- Full-Time
Education Level
- High School Diploma or Equivalency
Salary/Compensations
- $20.00 per hour
Benefits
- Competitive salaries
- Health Benefits
- Retirement plan
- Paid Time Off
- Sick Time
- Flexible Spending
- Dependent Care
- Paid Holidays
About the Company
- Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center.
- Mission: To provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay.
- Has been responsive to meeting the needs of the communities it serves for over fifty years, with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.