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About the Role

Support the administration of benefits, leave, payroll, and HRIS processes while delivering a high-quality employee experience. Serve as a subject matter expert to employees, managers, vendors, and third-party administrators, interpreting plan documents, policies, and regulatory requirements. Recommend process improvements and exercise discretion in administering programs to ensure accuracy, compliance, and a seamless employee experience.

Responsibilities

Administer employee benefit programs, including medical, dental, vision, FSA, 401(k), life, disability, wellness, and related offerings.
Conduct new hire benefits orientations, educating employees on benefit offerings, deductions, timekeeping, and payroll timelines.
Serve as a primary point of contact for employee benefits, payroll, leave, and life event questions, providing clear, timely guidance with professionalism, empathy, and confidentiality.
Administer benefit enrollments, qualifying life events, status changes, and employee updates in accordance with plan rules, company procedures, and regulatory requirements.
Interpret benefit plan rules and company policies to evaluate employee eligibility, qualifying life events, enrollment changes, and benefit issues; determine next steps and escalate complex matters when needed.
Maintain accurate employee, payroll, benefits, leave, and HRIS records while protecting sensitive and confidential information.
Lead key components of annual open enrollment, including communications, system updates, employee education, vendor coordination, and follow-up support.
Administer and coordinate employee leave programs, including FMLA, PFML, disability, parental leave, and company-specific leave policies.
Partner with HR, managers, employees, and third-party vendors to ensure timely, accurate, and compliant leave processing and return-to-work coordination.
Collaborate with vendors, brokers, carriers, and internal stakeholders to resolve employee questions, reconcile information, and support high-quality service delivery.
Administer employee separation paperwork, related processes, and conduct exit interviews with employees.
Analyze and process benefit invoices, enrollment records, payroll deductions, carrier files, and vendor reports to identify discrepancies, independently resolve issues, and recommend corrective action.
Assist in the coordination of company-wide engagement events.
Analyze employee changes, wage calculations, deductions, leave impacts, timekeeping issues, and payroll reports; independently identify discrepancies and make corrections before payroll finalization.
Investigate and resolve complex payroll-related issues involving employee status changes, deductions, leave payments, benefit continuation, retroactive adjustments, and compliance-sensitive wage-and-hour considerations.
Partner with Accounting to resolve payroll discrepancies and conduct regular audits and reconciliations, ensuring accuracy and compliance.
Coordinate with Accounting on year-end payroll processes, including W-2 review and distribution.
Lead assigned projects related to benefits, payroll coordination, leave administration, HRIS optimization, compliance reporting, vendor transitions, open enrollment, and process documentation.
Design, update, and maintain standard operating procedures, employee-facing guidance, and internal workflows for benefits, leave, payroll coordination, and other related HR operations activities.
Evaluate recurring issues and recommend changes to policies, procedures, vendor processes, or system improvements to reduce compliance risk, improve employee experience, and strengthen operational efficiency.
Ensure compliance with applicable federal, state, and local regulations, labor laws, and internal policies; identify compliance risks or process gaps and recommend corrective action to HR leadership.
Respond to Department of Labor, state unemployment, employment verification, and other required reporting or information requests, as appropriate.
Partner with internal and external stakeholders to support audits, benefit renewals, software integrations, and process enhancements.
Manage sensitive information with a high level of confidentiality and professionalism.
Perform other duties as assigned.

Requirements

5+ years of progressively responsible experience in benefits, leave administration, and payroll coordination, preferably in a multi-state environment.
Demonstrated ability to interpret and apply benefit plan documents, leave laws, wage-and-hour requirements, payroll and timekeeping procedures, and HR policies to varied employee situations.
Experience independently resolving benefits, leave, payroll, HRIS, and employee-service issues using sound judgment, discretion, and confidentiality.
Ability to analyze data, identify discrepancies or compliance risks, recommend corrective action, and communicate practical solutions to employees, managers, vendors, and HR leadership.
Familiarity with federal, state, and local employment, payroll, wage-and-hour, leave, and benefits compliance requirements.
Experience using HRIS, payroll, benefits, or timekeeping systems; Paylocity and/or Deltek Vantagepoint experience is a plus.
Strong attention to detail, accuracy, follow-through, and ability to work with time-sensitive and confidential information.
Excellent communication and customer service skills with the ability to explain complex benefits, payroll, and leave information clearly and professionally.
Deliver high-quality, accurate work using sound judgment, critical thinking, and strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
Demonstrated commitment to building trusting relationships through collaboration, integrity, respect, confidentiality, and continuous improvement.
Curious and improvement-minded, with a willingness to embrace feedback and seek better solutions for employees and internal partners.

Skills

Benefits Administration
Leave Administration
Payroll Coordination
HRIS
Microsoft Office Suite (Excel, Word, Outlook, Teams)
Customer Service
Communication
Attention to Detail
Accuracy
Follow-through
Confidentiality
Critical Thinking
Organizational Skills
Time Management
Adaptability
Collaboration
Integrity
Respect
Continuous Improvement
Problem-Solving

Location

Buffalo, NY

Work Type

Hybrid Remote Work Schedule

Experience Level

5+ years of experience

Education Level

Bachelor’s degree in Human Resources, Business Administration, Accounting, or a related field preferred; or equivalent combination of education and experience.

Salary/Compensations

$65,000–$78,000

Benefits

Medical, Dental & Vision Insurance
401(k) Plan
Company-paid Life and Disability Insurance
Generous PTO and Paid Holidays
Work-Life Balance
Shareholders Program
Professional Development Opportunities and Reimbursement
Supplemental voluntary benefits designed to support total well-being and financial security
Opportunities to engage with employee groups focused on community, inclusion, and employee voice

About the Company

Fisher Associates is a multidisciplinary design services firm with nine locations nationwide.
Our services span civil/site engineering, transportation engineering, landscape architecture, planning, environmental services, land surveying, GIS, construction inspection, precast, and construction engineering—each offering opportunities to shape communities and improve lives.

Equal Opportunity

Fisher Associates is committed to fostering a diverse and inclusive workplace where all individuals are respected, valued, and empowered to thrive.
We do not discriminate on the basis of any protected status under federal, state, or local law.