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About the Role
This role will support the execution of Women's and Men's fixtures and key activations at Emirates Stadium, ensuring an outstanding matchday atmosphere and positive supporter experience.
Responsibilities
- Oversee matchday production preparation, including assisting the delivery of the matchday show, as well as internal and external activations.
- Support with scheduling and matchday operations, working alongside various matchday teams.
- Strive for continuous improvement to enhance the end-to-end supporter experience.
- Help to shape key club moments that resonate with the global supporter base.
- Assist the Supporter Experience team in delivering best-in-class touchpoints for supporters and other groups.
- Communicate effectively with various internal and external stakeholders.
- Maintain a safety-conscious mindset, understanding internal protocols and processes.
- Provide exceptional customer service to attendees of matchdays and events.
Requirements
- Track record in a similar hospitality and customer service role.
- Experience in planning and delivering major events within sport or entertainment.
- Proven experience in managing a varied workload in a fast-paced operational environment.
- Must be available to work evenings, weekdays, and weekends.
- Successful candidates will be required to complete a DBS check and other essential background checks.
Skills
- Customer service
- Event planning
- Organizational skills
- Communication
Location
- Emirates Stadium
Work Type
- Casual
- Evenings
- Weekends
Experience Level
- Similar hospitality and customer service role experience
- Background in major events
About the Company
- One of the most famous clubs in world football, with a rich heritage and history of success.
- Passionate about our local community.
- Offers a wide variety of opportunities and career paths.
- Defined purpose: to act for a winning team, culture and community.
- Values courage in the pursuit of progress, championing community and each other, and doing the right thing.
Equal Opportunity
- Committed to promoting and embracing equality, diversity and inclusion.
- Actively welcome and encourage applications from people with disabilities and long-term health conditions.
- Offer disability-related adjustments to the recruitment process.
- Eligible to apply for an interview via the Disability Confident Scheme if meeting the definition of a ‘disabled person’ according to the Equality Act 2010.