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About the Role
We are seeking a dynamic, proactive, and relationship-focused Operations Officer to join our England Operations team. This role involves working directly with schools, colleges, charities, local authorities, and other organizations to help more young people access and benefit from the DofE programme. You will manage a portfolio of Licensed Organisations (LOs) across East Bedfordshire, North Cambridge, Peterborough, and North Norfolk, supporting them to deliver a high-quality DofE programme while driving growth, inclusion, and participation.
Responsibilities
- Build and maintain strong relationships with Licensed Organisations to support the delivery of a high-quality DofE programme.
- Provide day-to-day support, advice, and guidance to Licensed Organisations, including the induction and training of staff.
- Develop and implement organisation-specific development plans with both short and long-term objectives.
- Monitor performance and participation trends using DofE systems and management tools, supporting accurate forecasting, budgeting, and target tracking.
- Promote effective use of eDofE and other operational systems across your portfolio.
- Conduct regular meetings with Licensed Organisations, both online and face-to-face.
- Undertake licence reviews and support the onboarding of new Licensed Organisations.
- Increase participation among young people experiencing marginalisation and help ensure programme accessibility and inclusivity.
- Support the planning, promotion, and delivery of regional events and activities.
- Attend and support national DofE events, including Gold Award celebrations, with occasional overnight stays where required.
- Work collaboratively with colleagues across the UK, contributing to projects, working groups, and organisational initiatives.
- Assist with grant applications and the monitoring and reporting of funded projects.
- Contribute to the delivery of the DofE strategy and England business plan.
Requirements
- Applicants should live within, or close to, the East Bedfordshire, North Cambridge, Peterborough, and North Norfolk area.
- Excellent relationship-building and stakeholder management skills.
- Strong communication and influencing skills, both written and verbal.
- The ability to work independently while contributing effectively within a team.
- Outstanding organisational and administrative skills, with the ability to manage competing priorities and meet deadlines.
- Strong attention to detail and experience producing high-quality written communications.
- Confidence in facilitating meetings, delivering training, and giving presentations in both virtual and face-to-face settings.
- A solution-focused mindset with the confidence to challenge poor practice constructively.
- Strong analytical skills with the ability to interpret data and take appropriate action.
- Good digital literacy, including confidence using Microsoft Office applications.
- A genuine commitment to supporting young people and promoting inclusion and opportunity for all.
- Successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check.
- References covering any gaps of employment/education will be required.
- Confirmation of eligibility to work in the UK is required.
- A health check will be completed.
Skills
- Relationship management
- Programme development
- Training delivery
- Data analysis
- Project work
- Stakeholder management
- Communication
- Influencing
- Organisational skills
- Administrative skills
- Attention to detail
- Written communication
- Facilitation
- Presentation skills
- Analytical skills
- Digital literacy
- Microsoft Office applications
Location
- East Bedfordshire
- North Cambridge
- Peterborough
- North Norfolk
Work Type
- Home based
- Regional travel
- Field-based
- Fixed Term Contract
Experience Level
- 12 month Fixed Term Contract
Salary/Compensations
- £30,247 - £35,585 / year
Benefits
- Generous pension contribution
- Employee assistance programme
- Healthcare cash plan
- Volunteer leave
- 25 days holiday
- Bank Holidays
- 3 additional days paid leave between Christmas and New Year
- Buy additional annual leave
- Benefits discount website
- Death in service benefit 4 x salary
- Incapacity benefit
- Generous family leave
- Generous sick leave
About the Company
- The DofE are committed to safeguarding and promoting the welfare of young people.