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About the Role

This role involves coordinating retail fronts to build the image of a smoke-free brand and inspire legal-age smokers and nicotine users to convert to smoke-free alternatives by explaining their benefits and purpose. Brand Ambassadors will operate in specific venues and events, providing an exceptional consumer experience and contributing to a smoke-free future.

Responsibilities

• Demonstrate product knowledge, answer questions, and make recommendations.
• Deliver high-touch retail service, including greeting customers, uncovering needs, educating, recommending, and supporting conversion decisions.
• Execute retail operations, including transactions, order processing, inventory stocking, and managing payment information.
• Develop strong customer relationships in a retail, hospitality, or customer-focused environment.
• Educate customers on brand values and product features.
• Stay informed on product knowledge, promotions, and visual standards.
• Submit detailed end-of-shift reports to leadership daily.
• Achieve KPIs to earn performance-based incentives.

Requirements

• Relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption.
• Company guidelines on the marketing of NCAs to legal-aged consumers.
• Effective communication techniques and appropriate time management principles.
• Understanding of logistical operations.
• Operational procedures including processing payments, stocking product, and maintaining customer payment information.
• Critical Thinking: Use logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Judgment and Decision Making: Consider costs and benefits of potential actions to choose the most appropriate one.
• Coordination: Adjust actions in relation to others' actions.
• Time Management: Manage one's own time and the time of others.
• Speaking: Talk to others to convey information effectively.
• Persuasion: Persuade others to change their minds or behavior.
• Reading Comprehension: Understand written sentences and paragraphs in work-related documents.
• Service Orientation: Actively look for ways to help people.
• Social Perceptiveness: Be aware of others' reactions and understand why they react as they do.
• Excellent communication and listening skills.
• A problem-solving attitude.
• Ability to deliver personalized service/communication for each consumer.
• Timely handling of escalations while remaining consumer-focused.
• Understand and anticipate consumers’ needs and expectations.
• Deliver a personalized experience dependent on consumers’ needs and expectations.
• Consistently follow through on commitments and promises.
• Aim to deliver best-in-class experiences.
• Overcome obstacles and help others do the same.
• Proactively find solutions to problems and challenge the status quo.
• Demonstrate a strong work ethic.
• Work independently and as part of a team to manage workload and ensure all tasks are completed.
• Maintain an open and honest mindset, able to admit mistakes and take responsibility.
• Actively accept and value feedback, using it to improve capabilities.
• Seek and adapt to change and be comfortable with uncertainty.
• Display confidence and enthusiasm for the product.
• Share the vision of consumer conversion to Smoke Free products and work towards a Smoke Free Future.
• Easily establish contact with consumers and build strong relationships and trust quickly.
• Excellent at managing key stakeholders.
• Able to listen effectively and express thoughts clearly and concisely.
• Respond to customer needs with empathy.
• Eagerly gather and understand new information by showing interest in others' opinions and experiences, and seek to put knowledge into practice.
• Build a work environment of openness and transparency.
• Demonstrate curiosity and creative thinking to produce ideas to improve the consumer experience.
• Maintain a critical mindset with a proactive viewpoint to find innovative ways to drive success and learn from mistakes.
• View situations from a big picture perspective and make optimal decisions for consumers based on various sources of information.
• Licensed driver with a good driving record.
• Bilingual in Spanish is a plus.
• Experience in brand building activities (Events, Hotel/Restaurant, Nightlife Industry).
• Multiple experiences in Sales/Customer service roles (Hospitality, solution or consumer focused selling/customer service, retail or field sales experience).
• Experience in consumer management.
• Experience in building & managing relationships with multiple stakeholders.
• Ability to travel within select market area.
• Ability to lift objects of at least fifty (50) pounds.

Skills

• Brand knowledge
• Product demonstration
• Customer needs assessment
• Customer education
• Retail operations
• Transaction processing
• Inventory management
• Payment processing
• Customer relationship management
• Communication
• Listening
• Problem-solving
• Personalized service delivery
• Escalation management
• Anticipating consumer needs
• Following through on commitments
• Best-in-class experience delivery
• Obstacle overcoming
• Proactive problem-solving
• Work ethic
• Teamwork
• Independent work
• Admitting mistakes
• Taking responsibility
• Accepting feedback
• Adapting to change
• Confidence
• Enthusiasm
• Stakeholder management
• Empathy
• Information gathering
• Creative thinking
• Critical thinking
• Innovative thinking
• Big picture perspective
• Decision making
• Square reader operation
• Inventory Software operation
• ID Scanner operation
• Electronic Tablet operation
• Microsoft Office Suite (Teams, OneDrive)
• Microsoft Outlook
• T-Sheets operation

Work Type

• Flexible scheduling

Education Level

• High School Diploma or equivalent preferred