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About the Role
Ritual is building technology that connects communities through food, helping local restaurants thrive. As an Operations Manager, you will lead continual improvement across multiple functions, ensuring a high level of service with partners and customers.
Responsibilities
- Oversee the day-to-day operations of all central functions, including onboarding, support, supply chain, and outsourcing.
- Work and lead cross-functionally to influence and align key stakeholders, ensuring key projects are delivered.
- Develop and implement scalable programs and processes to improve customer and merchant experience.
- Monitor key business metrics to identify opportunities for improved efficiencies, cost reduction, and quality enhancement.
- Identify and resolve issues, errors, or opportunities, validating data accuracy and addressing discrepancies.
- Optimize resourcing across teams to ensure efficiency, support, and cost-effectiveness in all operations functions.
Requirements
- Ability to think strategically and develop actionable solutions.
- Extreme attention to detail and highly organized with the ability to re-prioritize and context-switch.
- Ability to develop and leverage relationships with external and internal stakeholders.
- Strong communication skills, capable of explaining complex technical concepts.
- Familiarity with SQL, strong Google Sheets/Excel skills, and data analysis capabilities.
- Comfortable with ambiguity and able to execute quickly and iterate.
- 5+ years of relevant experience, ideally in a management role in operations, support, or account management.
- Startup or marketplace experience is preferred.
- Restaurant operations experience is helpful.
Skills
- Problem-solving
- Strategic thinking
- Process improvement
- Cross-functional leadership
- Stakeholder management
- Data analysis
- SQL
- Google Sheets
- Excel
- Communication
Location
- North America
- Australia
Work Type
- Contract
Experience Level
- 5+ years relevant experience
- Management role experience
Benefits
- Contribute to a lifestyle-changing consumer product
- Ritual credits for use at local restaurants
- Flexible working hours
- Unlimited vacation
- Quarterly Wellness Days
About the Company
- Ritual was founded in 2014 to help local businesses thrive in a digital-first world, connecting communities over food.
- Ritual empowers small businesses through technology and creates a seamless customer experience.
- In April 2025, Ritual was acquired by VerticalScope, a publicly traded technology company with a cloud-based digital community platform.
- VerticalScope operates over 1,300 communities and serves over 100 million monthly active users.
- Ritual operates as a small, focused team within VerticalScope, building independently while benefiting from shared resources.
- The company fosters a culture that values authenticity, open-mindedness, and impact.
- Diverse perspectives are welcomed, and everyone is empowered to bring their full selves to work.
Equal Opportunity
- VerticalScope values diversity of thought and believes diverse teams make innovation possible.
- A diverse team can bring different perspectives and approaches, reflecting the full set of clients served.
- VerticalScope is committed to a diverse representation among its employees.
- Disability-related accommodations are available during the application, recruitment, and interview process.