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About the Role

The Care Manager will coordinate services, advocate for members, and support person-centered Life Plans for individuals with intellectual and developmental disabilities, helping them live meaningful, self-directed lives.

Responsibilities

• Develop and manage individualized Life Plans based on comprehensive assessments.
• Coordinate medical, behavioral health, and community-based services.
• Advocate for members to access services, benefits, and supports.
• Lead interdisciplinary team meetings and collaborate with providers.
• Monitor progress, address gaps, and ensure high-quality care delivery.
• Maintain accurate documentation and compliance with regulatory standards.
• Support transitions across care settings and life stages.
• Deliver person-centered care management services in compliance with regulatory standards and agency policies.
• Complete comprehensive assessment/reassessment processes.
• Identify service gaps and make appropriate referrals.
• Develop, implement, and monitor member Life Plans within required timeframes.
• Develop strategies to resolve conflicts in the person-centered planning process.
• Ensure all billing critical documentation is present and valid.
• Maintain member eligibility for care management and OPWDD eligibility.
• Enroll in the Home and Community Based (HCBS) waiver.
• Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.).
• Ensure existing benefits and entitlements are maintained.
• Ensure current and accurate information sharing consent is present and updated.
• Coordinate and provide access to high-quality healthcare services, including medical and behavioral health.
• Provide regular communication, monitoring, and follow-up on critical healthcare needs.
• Identify, coordinate, and provide access to preventative and health promotion services.
• Coordinate transitional care, including discharge planning and transfers.
• Foster self-determination and community inclusion through linkage and referral to community resources.
• Utilize health information technology, including electronic health records and telehealth services.
• Maintain a thorough and accurate electronic health record for all assigned members.
• Support member self-advocacy and provide advocacy on behalf of members.
• Attend department/team meetings, trainings, and supervisions as scheduled.
• Complete all required trainings within required timeframes.
• Travel throughout the designated service area to meet with members, providers, and interdisciplinary team members.
• Accompany members to necessary appointments.
• Identify and follow all incident reporting guidelines and procedures.
• Adhere to all policies and standard operating procedures.
• Comply with all standards of conduct.
• Maintain confidentiality in accordance with HIPAA and privacy practices.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree + 2 years of relevant experience, OR Master’s degree + 1 year of relevant experience, OR RN license + 2 years of relevant experience.
• Experience in human services, I/DD, mental health, or related field preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to work independently in a fast-paced, field-based role.
• Commitment to person-centered, strength-based care.
• Valid driver’s license & ability to travel locally.
• Must reside in NY State or within 100 miles of the assigned office.
• Comfortable meeting members in homes and community settings.
• Must be able to meet members in their homes or other community locations.
• Travel to off-site locations required.
• Must be comfortable driving.
• Proof of valid auto insurance for standard personal vehicles will be required at the time of hire.
• Excellent interpersonal, public speaking, and written communication skills.
• Ability to work autonomously.
• Demonstrate professionalism, respect, and ability to work in a team environment.
• Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
• Ability to climb stairs.
• Ability to travel in a vehicle for more than 1 hour.

Skills

• Communication skills
• Problem-solving skills
• Organizational skills
• Interpersonal skills
• Public speaking skills
• Written communication skills

Location

• Little Falls, NY
• Field Based – Regional Travel

Work Type

• Full Time
• Hybrid
• Fieldwork
• In-office
• Remote work blend

Experience Level

• 2 years of relevant experience
• 1 year of relevant experience

Education Level

• 4 Year Degree
• Bachelor's degree
• Master's degree
• RN license

Salary/Compensations

• $27.00 - $29.00 Hourly

Benefits

• Competitive Compensation and Benefits Package

About the Company

• LIFEPlan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• The organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

Equal Opportunity

• AAP/EEOC
• LIFEPlan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.