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About the Role

This is a founding role for a customer-facing position at an AI-native CRM company. You will own key customer accounts from the moment they sign, ensuring they are successfully migrated, actively using the platform, and growing their engagement. You will work directly with customers to build workflows and automations, drive adoption, identify expansion opportunities, and collaborate with engineering. This role offers the chance to build a function or a career within a rapidly growing startup.

Responsibilities

Own key customer accounts from signing through growth and expansion.
Migrate customers onto Lightfield and ensure their business runs on the platform.
Build customer workflows and automations within the product.
Drive adoption of Lightfield across the customer's team.
Identify opportunities for customers to gain more value from the platform and grow the account.
Collaborate with engineers who work closely with customers.

Requirements

4+ years in customer success, account management, or solutions consulting at a technical B2B product.
Proven track record of carrying a book of business and a number.
Experience owning accounts from onboarding through expansion, with quantifiable growth metrics.
Ability to build automations, workflows, and integrations within products to ensure customer success.
Experience turning around stalled or underused accounts.
Ability to engage founders and VPs as a peer, discussing their business, pipeline, process, and goals.
Demonstrated ability to teach customers effectively.
Experience working within consumption or usage-based pricing models is a plus.

Skills

Customer Success
Account Management
Solutions Consulting
Technical B2B Product Management
Workflow Automation
Product Adoption
Account Growth
Customer Engagement
Sales
Product Development
Engineering Collaboration

Location

Remote

Work Type

Full-time
Hybrid

Experience Level

4+ years

Benefits

Competitive salary
Meaningful early equity
Health insurance (medical, dental, vision)
3 weeks of PTO
11 paid company holidays
Winter holiday break
3 months of paid family leave
Wednesdays work from home
Regular team dinners, events, offsites, and retreats
401k plan
Commuter stipend
Lunch stipend

About the Company

Lightfield is an AI-native CRM that organizes interactions from email, calendar, and meetings into actionable context like accounts, tasks, and insights.
The company is rethinking CRM by creating a system that learns from how companies work and adapts to drive growth.
Lightfield is backed by Greylock, Lightspeed, and Coatue.
The founders previously built Tome, a generative AI presentation product used by over 25 million people.
The team has prior experience at companies including Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce.