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About the Role

Join our Festival Foods team as a Deli Night Lead! We are seeking a Night Lead to join our kitchen team in our retail grocery store environment, where you'll play a crucial role in food preparation, cooking, and guest service. As a Deli Night Lead, you will inspire and lead a dedicated team to provide outstanding guest service and support daily deli operations. In this role, you’ll manage product quality, oversee inventory, and ensure a clean and welcoming department for guests. You’ll also have the opportunity to mentor and train associates while contributing to the overall success of the deli department.

Responsibilities

• Lead and coach evening deli associates, ensuring they’re consistently delivering excellent service and following company expectations.
• Partner with the Deli Assistant Department Manager to manage daily operations.
• Oversee the quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels.
• Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts.
• Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals.
• Contribute to the cleanliness and sanitation of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

Requirements

• Ability to motivate, lead, and train a diverse team in a fast-paced environment.
• Ability to interact with guests in a tactful and effective manner, addressing concerns and ensuring guest satisfaction.
• Strong oral and written communication skills for coaching, reporting, and managing a diverse team.
• Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions.
• Thorough understanding of safety procedures and ability to apply on-the-job safety training.
• Lifting and carrying up to 50 pounds on an occasional basis, and pushing carts of up to 200 pounds.
• Full range of upper body motion.
• Ability to stand for most of the shift.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures including kitchens, coolers, freezers, and sales floor.
• Prior food service leadership experience in fast food, as a line cook, prep cook, or retail leadership experience in a grocery kitchen environment is a plus.

Skills

• Leadership
• Guest Service
• Communication
• Operational Knowledge
• Safety Knowledge

Location

• New London, WI

Work Type

• Full-Time

Benefits

• 15% off grocery purchases for you and your immediate household
• Weekly Pay
• Premium Pay on Sundays and select holidays
• Time and a half on Sundays and select holidays for full-time associates
• Two-Week Advanced Scheduling
• Vision Insurance
• Two Dental Coverage Options
• 3 weeks of paid parental leave
• Fitness reimbursement program
• Employee Assistance Program (EAP)
• LEAPCare Care Coaches
• 401(k) with annual discretionary match

About the Company

• We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value.
• We operate +40 full-service supermarkets across the state of Wisconsin.
• At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Equal Opportunity

• We are committed to providing an environment of mutual respect where equal employment opportunities are available to all.
• We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates.
• Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.