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About the Role

The Weekend Letter Carrier Supervisor oversees a team of part-time weekend letter carriers and permanent flexible employees assigned to the postal facility, ensuring proper procedures are followed in handling and delivering parcels, relay bags, and managing collected funds.

Responsibilities

• Plan, direct, and review daily activities of a work unit to ensure efficient mail sorting, routing, and delivery in accordance with the Corporation's regulations, procedures, directives, and service commitment.
• Establish schedules and determine if additional relief staff is required, authorizing overtime as needed.
• Regularly check the performance and appearance of delivery employees while on route.
• Measure delivery distances to new and existing delivery points to ensure delivery service requirements are met.
• Propose solutions or changes to delivery routes as necessary and discuss changes with route measurement agents.
• Evaluate and recommend changes for the supply of bags and relay points to ensure routes are well-serviced and transportation costs are minimized.
• Supervise, coach, guide, and direct employees.
• Train new employees on their various responsibilities and teach them new methods and procedures.
• Resolve personnel issues and consult with the Labour Relations group or union representatives regarding the application of collective agreement terms.
• Discuss various issues and changes with union stewards in areas such as safety, overtime, and route evaluation, and attempt to resolve complaints before a grievance is filed.
• Promote and enforce occupational health and safety programs and processes for the assigned team.
• Take necessary corrective action to rectify hazardous working conditions.
• Enter employee, volume, and addressing data into the Corporation's systems, preparing reports to monitor performance, identify improvements, control operating costs, and achieve objectives.
• Liaise with other supervisors and facilitators to ensure effective coordination of operations and to resolve operational issues.
• Report building, operational equipment, and property repairs to the manager.
• Monitor the situation, follow up with the appropriate third party, and take corrective action as needed.
• Maintain good public relations with mail delivery customers.
• Demonstrate professionalism and ensure the customer experience is a priority.
• Investigate delivery obstacles when a customer fails to meet necessary safety conditions (e.g., broken mailbox, unleashed dog, construction).
• Report the issue to the customer for resolution or make other arrangements until the hazardous condition is resolved.
• Take action to suspend delivery if the issue cannot be resolved.
• Perform other related duties.

Requirements

• High school diploma or provincial equivalent (equivalent experience may be accepted).
• At least one year of team management experience OR at least two years of experience in a unionized environment.
• Working knowledge of Microsoft Office (i.e., understand the main functions of each software application).
• Possess a valid permanent driver's license (not a graduated or temporary license).
• Have a satisfactory safe driving record under SCP's current Safe Driving Program, including criteria such as no more than two traffic regulation infractions in the last three years, no infraction totaling more than three demerit points, and no license suspension or driving prohibition in the last three years.
• English essential.

Skills

• Microsoft Office

Location

• Toronto, ON
• Etobicoke, ON
• Scarborough, ON

Work Type

• Part-time
• Permanent

Experience Level

• 1 year management experience
• 2 years unionized environment experience

Education Level

• High school diploma or equivalent
• Post-secondary diploma (asset)

Salary/Compensations

• Starting at $35.03/hr

About the Company

• Canada Post's values and behaviours: Trust, Respect, and Contribution represent our fundamental promise to ourselves, our expectations of each other, and our shared commitment to our country.
• Our behaviours – Take Decisions, Know the Destination, Contribute for Others, Contribute to Pride; embody our values, bring them to life, and guide our actions.
• We are committed to embodying these values and putting these behaviours into practice every day.