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About the Role
Fitch Group is seeking a Senior AV / Unified Communications Engineer to support and evolve a global enterprise collaboration environment. This role is ideal for someone with deep Cisco video conferencing expertise and hands-on experience with Microsoft Teams, Zoom, Webex, and Zoom Voice, playing a key role in delivering a consistent, high-quality meeting experience across various environments.
Responsibilities
- Own and Engineer Collaboration Platforms: Lead the design, configuration, and lifecycle management of AV/UC platforms.
- Define standards for meeting rooms, devices, and user experience.
- Partner with IT, networking, and facilities teams on deployments and upgrades.
- Manage Cisco Conferencing Endpoints and collaboration infrastructure.
- Ensure performance, stability, and security across VC environments.
- Troubleshoot audio/video issues and drive root cause resolution.
- Support interoperability across Cisco, Microsoft Teams, Zoom, and Webex.
- Configure and maintain meeting room experiences across platforms.
- Ensure seamless meeting join and collaboration workflows.
- Support Zoom Voice administration (users, call flows, auto attendants).
- Assist with troubleshooting call quality and routing issues.
- Work with network and telephony teams on voice optimization.
- Monitor system health, room uptime, and meeting quality.
- Identify trends and proactively improve reliability.
- Support reporting and analytics for platform performance.
- Meetings and events support for C level.
Requirements
- 7+ years of experience in AV / UC engineering in enterprise environments.
- Strong hands-on experience with Cisco video conferencing (required).
- Strong hands-on experience with Microsoft Teams / Teams Rooms.
- Strong hands-on experience with Zoom (Meetings, Rooms, and Zoom Voice).
- Strong hands-on experience with Cisco Webex.
- Experience troubleshooting real-time audio/video and conferencing issues.
- Solid understanding of networking fundamentals (QoS, IP networking, firewalls, DNS).
- Strong communication and stakeholder management skills.
Skills
- Cisco video conferencing
- Microsoft Teams
- Microsoft Teams Rooms
- Zoom
- Zoom Rooms
- Zoom Voice
- Cisco Webex
- Zoom Voice administration
- Networking fundamentals (QoS, IP networking, firewalls, DNS)
- Communication
- Stakeholder management
- Cisco Control Hub
- Zoom Admin
- Teams Rooms management platforms
- PowerShell scripting
- Python scripting
- Cisco Collaboration certifications
- CTS certifications
- Microsoft Teams certifications
- Zoom certifications
Location
- NYC
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $140,000 - $150,000
Benefits
- Dedicated trainings
- Leadership development programs
- Mentorship programs
- Retirement planning
- Financial wellness programs
- Tuition reimbursement programs
- Comprehensive healthcare offerings
- Family-first policies
- Generous global parental leave plan
- Paid volunteer days
- Support for community engagement initiatives
About the Company
- Fitch Group is a global leader in financial information services with operations in more than 30 countries.
- Wholly owned by the Hearst Corporation, Fitch Group is comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
- Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions.
- The combined power of our global perspectives differentiates us.
- Our global network of colleagues comes together to accomplish things greater than they ever could alone.
- Every team member is essential to our business and each perspective is critical to our success.
- We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
Equal Opportunity
- Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.