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About the Role

Supervises the activities of a weekend team of parcel delivery part-time and permanent flexible employees assigned to a postal station to ensure proper procedures are followed in the handling and delivery of parcels, mail relay bundles and the administration of funds collected.

Responsibilities

• Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments.
• Schedules staff, determines the need for extra relief staff and authorizes overtime when required.
• Regularly checks on the performance and appearance of delivery employees while on their routes.
• Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met.
• Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers the changes.
• Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized.
• Supervises, coaches and provides guidance and leadership to employees.
• Trains new employees in their various duties and instructs them in new methods and procedures.
• Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement.
• Discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.
• Promotes and implements workplace safety and health programs and processes for assigned team.
• Takes corrective action to rectify unsafe operating conditions.
• Enters employee, volume and addressing data into corporate systems.
• Prepares reports to monitor performance, identify improvements, control operational costs and meet targets.
• Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
• Reports repairs related to the building, operational equipment and assets to the Manager.
• Monitors and follows-up with appropriate third party and takes corrective action as required.
• Maintains good public relations with mail delivery customers.
• Projects professional service standards and ensures customer experience is a priority.
• Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mailbox, loose dog, construction).
• Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified.
• Takes action to initiate suspension of delivery if unable to resolve customer issues.
• Performs other related duties.

Requirements

• Minimum 1 year experience managing a team OR minimum 2 years’ experience working within a unionized environment.
• Working knowledge of Microsoft Office.
• Possess a valid permanent driver’s license (no graduated or temporary license).
• Have a satisfactory safe driving record per CPC’s Driver Safety Program, which includes: a) Have not received more than 2 moving violations in last 3 years b) Have not had more than three demerit points assigned in one single violation c) Have not had license suspension or prohibition of any kind in last 3 years

Skills

• Microsoft Office

Location

• Toronto
• Etobicoke
• Scarborough

Work Type

• Part-Time
• Permanent

Experience Level

• Minimum 1 year experience managing a team
• Minimum 2 years’ experience working within a unionized environment

Education Level

• High School diploma or provincial equivalent (GED)

Salary/Compensations

• Starting at $35.03/hr

About the Company

• Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
• Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
• We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.