Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director, Property & Casualty Claims provides strategic and operational leadership for the property and casualty claims function, ensuring performance, consistency, and outcomes. This role guarantees fair and consistent claims results aligned with business objectives, regulatory requirements, and member expectations, while balancing member outcomes with financial and risk considerations. The Director translates the company's claims strategy into operational plans, performance frameworks, and governance practices, fostering consistency, technical excellence, member experience, and financial performance across the P&C claims portfolio.

Responsibilities

Provide strategic leadership for the property and casualty claims function, translating business direction into operational plans, priorities, and performance outcomes.
Implement and continuously refine claims strategies and policies to enhance operational efficiency, technical excellence, and service delivery.
Define and oversee end-to-end claims handling strategy for the P&C team, including technical guidelines, risk assessment, and strategies for complex and high-risk claims.
Establish governance frameworks across the P&C team, including oversight of complex, high-risk, and litigated claims, alignment with Legal and SIU partners, and clear decision-making and escalation processes.
Oversee claims reserving practices to ensure accuracy, appropriateness, and alignment with financial and actuarial expectations.
Build and manage strategic relationships with external partners (e.g., legal counsel, experts, vendors) to drive optimal claims outcomes and cost management.

Requirements

Over 10 years of experience in property and casualty claims, including bodily injury claims.
At least five years of progressive leadership experience, including leading managers and developing leadership capabilities.
Experience leading multiple teams or regions, or a national claims portfolio.
Post-secondary degree or equivalent experience.
Chartered Insurance Professional (CIP) designation required; advanced designation (e.g., FCIP), an asset.
Strong ability to influence and build relationships with key internal and external stakeholders in a matrix environment.
Demonstrated leadership capabilities, including developing managers, succession planning, and making informed decisions in complex environments.
Proven experience leading cross-functional transformation and continuous improvement initiatives.
Expertise in P&C claims operations, including litigation strategy, reserving, governance, risk management, and regulatory compliance.
Strong financial acumen, including accountability for claims cost performance, expense management, and forecasting.
Advanced analytical and problem-solving abilities.

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montréal, QC
Ville de Québec, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

Over 10 years of experience in property and casualty claims
At least five years of progressive leadership experience

Education Level

Post-secondary degree or equivalent experience
Chartered Insurance Professional (CIP) designation required
Advanced designation (e.g., FCIP), an asset

Salary/Compensations

$150,000 - $170,000

Benefits

Annual incentive program
Vacation and personal days
Benefits with no premiums
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurance companies, 100% owned by its members, with over $4.1 billion in annual revenue and $12.5 billion in assets.
Wawanesa, headquartered in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance solutions across Canada, and Western Financial Group, a major national distributor of personal and business insurance.
In March 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves over 1.8 million members and has more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating over $4 million annually to charities, including over $2 million annually to support those on the front lines helping communities adapt to climate change.
Visit wawanesa.com to learn more.

Equal Opportunity

At Wawanesa, we are committed to diversity, equity, inclusion, and belonging (DEIB), and we believe our strength lies in our diverse workforce, resulting in a workforce representative of the population as a whole.
We encourage all qualified candidates to apply, whether they are racialized persons, women, Indigenous persons, persons with disabilities, members of the 2ELGBTQIA+ community, persons of diverse gender identities, and neurodiverse persons, or anyone who may contribute to a greater diversification of perspectives and ideas.
We want to ensure our recruitment process is accessible to all candidates. If you require accommodation during the recruitment process, you may confidentially email jobs@wawanesa.com.
All applicants for employment at Wawanesa are subject to the Employee Personal Information Policy.
Please note that as part of this recruitment process, AI tools may be used to screen, assess, or select applications. All final decisions are made after review by recruiters and hiring managers, in accordance with all applicable laws.