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About the Role

The Director, Accident Benefits Claims – National Operations provides strategic and operational leadership for the accident benefits claims function, ensuring performance, consistency, and results. This role ensures high-quality, equitable, and consistent claims outcomes in line with company objectives, regulatory requirements, and member expectations. The Director translates corporate claims strategy into operational plans, performance frameworks, and governance practices, promoting consistency, technical excellence, member experience, and financial performance across the accident benefits business portfolio. This role partners with senior leadership and cross-functional stakeholders to influence claims settlement strategy, oversee risks, and lead initiatives that enhance operational efficiency, support transformation, and sustain accident benefits claims performance nationally.

Responsibilities

Provide strategic leadership for the accident benefits claims function, translating corporate direction into operational plans, priorities, and performance outcomes.
Implement and continuously refine claims strategies, policies, and best practices to enhance operational efficiency, technical excellence, and service delivery.
Align accident benefits claims handling activities to ensure consistent, high-quality claims outcomes, strong productivity, and an exceptional member experience.
Monitor key performance indicators and claims trends (including quality, cycle time, and financial performance), using data to implement measures for improved efficiency, risk mitigation, and enhanced outcomes.
Be accountable for the financial performance of the accident benefits business portfolio, including claims cost management, expense oversight, budgeting, and forecasting.
Provide effective leadership, coaching, and direction to Claims Managers and/or Leaders, building leadership capabilities, succession pools, and a high-performance culture.

Requirements

Over 10 years of experience in P&C claims, including accident benefits.
At least five years of progressive leadership experience, including managing managers and developing leadership capabilities.
Experience leading multiple teams or regions, or a functional claims portfolio.
Post-secondary degree or equivalent experience.
Chartered Insurance Professional (CIP) designation required or preferred; advanced designation (e.g., FCIP), an asset.
Strong ability to influence key stakeholders and work effectively within a matrix structure.
Proven ability to develop managers, build succession pools, and foster a high-performance culture.
Demonstrated experience building influential relationships with internal and external stakeholders.
Proven ability to provide stable and effective leadership in complex and high-pressure environments while maintaining sound judgment, accountability, and a focus on operational results.
Proven ability to foster clarity and eliminate confusion through effective communication skills, both written and verbal.
Experience effectively leading cross-functional transformation and continuous improvement initiatives.
Strong expertise in accident benefits legislation, claims management, and regulatory frameworks.
Experience in supporting governance, risk management, and litigation practices in a regulated environment.
Strong financial acumen, including accountability for claims cost performance, expense management, and forecasting.
Advanced analytical and problem-solving capabilities.

Skills

Leadership
Claims management
Financial acumen
Communication
Problem-solving
Risk management
Stakeholder influence

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montréal, QC
Ville de Québec, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

10+ years of experience
5+ years of leadership experience

Education Level

Post-secondary degree or equivalent experience
Chartered Insurance Professional (CIP) designation required or preferred
Advanced designation (e.g., FCIP), an asset

Salary/Compensations

$150,000 - $170,000

Benefits

Annual incentive program
Supplementary leave program
Generous vacation days
Personal days
Benefits with no premiums
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurance companies, 100% owned by its members, with over $4.1 billion in annual revenue and $12.5 billion in assets.
Wawanesa, headquartered in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance solutions across Canada, and Western Financial Group, a major national distributor of personal and business insurance.
In March 2026, Wawanesa entered into an agreement to acquire The Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves over 1.8 million members and has more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating over $4 million annually to charities, including over $2 million annually to support those on the front lines helping communities adapt to climate change.
Learn more at wawanesa.com.

Equal Opportunity

Wawanesa is committed to diversity, equity, inclusion, and belonging (DEIB), believing that our strength lies in our diversity, resulting in a workforce representative of the entire population.
We encourage all qualified candidates to apply, whether they are racialized persons, women, Indigenous persons, persons with disabilities, members of the 2ELGBTQIA+ community, persons of diverse gender identities, neurodiverse persons, or any person who may contribute to further diversification of perspectives and ideas.
We want to ensure our recruitment process is accessible to all candidates. If you require accommodation during the recruitment process, please feel confident emailing jobs@wawanesa.com.
All applicants for employment at Wawanesa are subject to the policy applicable to employee personal information.
Please note that as part of this recruitment process, AI tools may be used to screen, assess, or select applications. All final decisions are made after review by recruiters and hiring managers, in accordance with all applicable laws.