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About the Role

The Director, National Accident Benefits provides strategic and operational leadership for the Accident Benefits claims function, ensuring the delivery of high-quality, fair, and consistent claims outcomes aligned with corporate objectives, regulatory requirements, and member expectations. This role translates enterprise claims strategy into operational plans, performance frameworks, and governance practices, driving consistency, technical excellence, member experience, and financial performance across the Accident Benefit portfolio nationally.

Responsibilities

Provide strategic leadership for the Accident Benefits claims function, translating enterprise direction into operational plans, priorities, and performance outcomes.
Implement and continuously refine claims strategies, policies, and best practices to improve operational effectiveness, technical excellence, and service delivery.
Align Accident Benefits claims operations to ensure consistent, high-quality claim outcomes, strong productivity, and exceptional member experience.
Monitor key performance indicators and claims trends (including quality, cycle time, and financial performance), using data to implement actions to improve efficiency, mitigate risk, and enhance outcomes.
Responsible for financial performance of the Accident Benefits portfolio, including claims cost management, expense oversight, budgeting, and forecasting.
Provide effective leadership, coaching, and direction to Claims Managers and/or leaders, building strong leadership capability, succession pipelines, and a high-performance culture.
Guide the coordination of workforce planning, talent development, and performance management activities to ensure effective resourcing and capability within the Accident Benefits function.
Ensure effective governance of claims practices, including oversight of complex, high-exposure, and litigated claims, while ensuring compliance with legislative, regulatory, and company requirements.
Engage and create alignment with Legal, SIU, QA, and other internal stakeholders to ensure consistent application of claims practices, effective risk management, and strong technical outcomes.
Undertake additional responsibilities as required to support business objectives.

Requirements

10+ years of Property & Casualty claims experience, including Accident Benefits.
5+ years of progressive leadership experience, including leadership of leaders and development of leadership capability.
Experience leading multiple teams, regions, or a functional claims portfolio.
Strong ability to influence senior stakeholders and operate effectively within a matrix structure.
Demonstrated ability to develop leaders, build succession pipelines, and foster a high-performance culture.
Proven experience in building influential relationships with internal and external stakeholders.
Demonstrated ability to provide steady, effective leadership in complex, high-pressure environments, while maintaining sound judgment, accountability, and focus on business outcomes.
Proven ability to drive clarity and eliminate confusion through effective communication skills, both written and verbal.
Experience effectively leading cross-functional transformation and continuous improvement initiatives.
Strong expertise in Accident Benefits legislation, claims management, and regulatory frameworks.
Experience supporting governance, risk management, and litigation practices within a regulated environment.
Strong financial acumen, including accountability for claims cost performance, expense management, and forecasting.
Advanced analytical and problem-solving capabilities.

Skills

Accident Benefits legislation
Claims management
Regulatory frameworks
Governance
Risk management
Litigation practices
Financial acumen
Analytical skills
Problem-solving skills
Leadership
Coaching
Performance management
Workforce planning
Talent development
Communication skills (written and verbal)
Influencing senior stakeholders
Cross-functional transformation
Continuous improvement

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montreal, QC
Quebec City, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

10+ years of Property & Casualty claims experience
5+ years of progressive leadership experience

Education Level

Post-secondary education or equivalent experience
Chartered Insurance Professional (CIP) designation required or preferred
Advanced designation (e.g., FCIP) considered an asset

Salary/Compensations

$150,000 - $170,000

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets.
Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.
In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and is home to more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.

Equal Opportunity

We are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.